Remote Loss Prevention Customer Success Manager

RealNetworks, Inc. is seeking a proactive Customer Success Manager for SAFR from RealNetworks. This role serves as the primary contact for SaaS and HaaS customers, guiding onboarding, driving adoption, and ensuring retention. The position is remote in the US with West Coast preferred, offering the chance to influence product value and customer outcomes. You will manage a portfolio, review KPI performance, collaborate with support and product teams, monitor health, and advocate for customers to