Job Description:
HR Legacy Commercial is an asset and property management company committed to delivering high-quality, resident-centered services while promoting operational excellence, compliance, and strong communities.
Location: Chicago, Illinois
Reports To: Compliance Specialist / Property Manager
Work Type: Non-Exempt
Work Location: On-Site
Work Arrangement: On-Site
Company Business Hours: 8:30 a.m. – 5:00 p.m.
Schedule: Monday–Friday; some Saturdays required
Travel: May require travel between properties
Industry: Public & Affordable Housing Property Management
Position Summary:
Performs leasing, eligibility documentation, applicant and resident file management, and compliance-support functions for public and affordable housing while delivering accurate, fair, and responsive customer service.
Primary Responsibilities:
Process leasing and occupancy activities, including inquiries, applications, waitlist documentation, eligibility packets, screening documentation, offers, move-ins, transfers, and move-out records within assigned authority. Collect, verify, organize, and enter income, asset, household, citizenship or eligible-status, student, and other required eligibility information for regulated housing programs. Maintain complete applicant and resident files, prepare documentation for compliance review, correct file deficiencies, and support annual and interim recertification processes and audit readiness. Provide professional applicant and resident communication, explain documentation requirements and deadlines, schedule appointments, document contacts, and escalate Fair Housing, reasonable-accommodation, grievance, or complex eligibility matters appropriately. Coordinate with Property Management and Compliance on occupancy goals, vacant-unit leasing, reporting, notices, file tracking, and resolution of documentation or system discrepancies. Support compliance reviews, audit preparation, recertification tracking, and follow-up on outstanding documentation or file deficiencies.
Additional Duties:
Performs other duties, special projects, coverage assignments, and responsibilities as needed or assigned to support property, resident, client, and organizational needs.
Required Qualifications:
High school diploma or equivalent.
Two or more years of experience in leasing, affordable housing, recertification, occupancy, resident services, property management, or a related field.
Working knowledge of Fair Housing, resident confidentiality, leasing documentation, and affordable-housing eligibility and file requirements.
Strong computer proficiency in Microsoft 365, Yardi or comparable property-management software, electronic file systems, email, and data-entry platforms.
Strong customer-service, communication, organization, confidentiality, documentation accuracy, and conflict-resolution skills.
Ability to work on-site and travel between assigned properties as required.
Preferred Qualifications:
Associate or bachelor’s degree in business, real estate, housing, social services, public administration, or a related field.
Illinois Residential Leasing Agent license.
Experience with HUD, Chicago Housing Authority (CHA), LIHTC, Housing Choice Voucher/Section 8, public housing, or other regulated affordable-housing programs.
COS, TCS, HCCP, leasing, or comparable affordable-housing certification.
Experience supporting annual and interim recertifications, file audits, compliance reviews, waitlist administration, and occupancy reporting.
Experience using Yardi or comparable affordable-housing property-management and compliance systems.
Core Competencies:
Resident and customer service; professional communication; sound judgment; confidentiality; teamwork; organization; documentation accuracy; attention to detail; problem-solving; cultural responsiveness; accountability; conflict resolution; and commitment to Fair Housing, ethical conduct, and respectful treatment of residents, applicants, coworkers, vendors, and community partners.
Work Environment & Expectations:
This position primarily operates on-site within a public or affordable housing environment and may require work in property offices, resident-service areas, common areas, and other assigned locations. Normal business hours are generally 8:30 a.m. to 5:00 p.m., Monday through Friday. Some Saturdays, extended hours, or local travel may be required based on leasing activity, recertification deadlines, resident needs, inspections, or operational requirements. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation. Regular attendance, timely completion of documentation, confidentiality, professional conduct, and compliance with Company policies and applicable housing requirements are essential.
Benefits:
Medical, Dental, Vision, Paid Time Off (PTO), and Holiday Pay, subject to plan terms and eligibility requirements. Benefits are subject to the terms, conditions, waiting periods, and eligibility provisions of applicable plans and policies. Equal Employment OpportunityHR Legacy Commercial is an equal opportunity employer. Employment decisions are based on job-related qualifications, performance, business needs, and other lawful criteria. The Company prohibits discrimination, harassment, and retaliation in employment on the basis of any characteristic protected by applicable federal, Illinois, or City of Chicago law. HR Legacy Commercial also provides reasonable accommodations to qualified applicants and employees with disabilities and for sincerely held religious practices, as required by applicable law.
