Hotel Customer Coordinator - Remote

Position Overview: We are seeking dependable, customer-focused individuals to assist clients with hotel and resort planning, reservation support, and accommodation-related questions. The Hotel Customer Support Coordinator helps clients research suitable properties, review available options, organize reservation details, and navigate the planning process from initial inquiry through confirmed arrangements. This role is well suited for individuals who enjoy working with people, researching destinations and accommodations, and providing helpful, personalized service. Training and access to online booking resources are provided.

Clear written and verbal communication Excellent attention to detail and organization Ability to research and compare information online Comfortable learning new reservation platforms and systems Ability to manage multiple requests and follow through independently Previous experience in customer service, hospitality, reservations, or related fields is helpful but not required Must be 18 years of age or older Reliable computer and internet access What Is Provided Fully remote environment Flexible scheduling Training and ongoing educational resources Access to booking and reservation tools Hotel, resort, supplier, and destination resources Continued learning related to accommodations and vacation planning We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.