Client Advisor / Sales Lead Insight Global is partnering with a luxury Italian fashion brand specializing in high-quality cashmere knitwear to hire Client Advisors / Sales Leads for the launch of its brand-new Boston location. This is a unique opportunity to join a globally recognized brand during a new store opening, playing a key role in building the client base, store culture, and overall in-store experience from day one. In this role, you will act as a brand ambassador, focusing on relationship-driven sales and clienteling to build and maintain a loyal client book. You'll deliver a personalized, high-touch experience while contributing to the success and growth of a newly established location. This position is ideal for someone who thrives in a start-up retail environment, enjoys building something from the ground up, and is passionate about luxury fashion and delivering an elevated, service-driven experience. Candidates should be detail-oriented, client-focused, and able to work a flexible schedule, including weekends and holidays.
Key Responsibilities:- Deliver a highly personalized, luxury-level client experience through one-on-one selling and relationship building
- Build, grow, and maintain a personal client book, driving repeat business and long-term engagement
- Capture client information and lead thoughtful follow-ups via phone and written communication
- Provide elevated styling support and product guidance for both men's and women's collections
- Meet or exceed individual sales and productivity goals through consultative selling
- Support private shopping appointments and VIP client interactions
- Communicate the brand's craftsmanship, materials, and values authentically
- Contribute to new store opening efforts, including merchandising, floor setup, and establishing client outreach strategies
- Partner closely with store leadership to support daily operations, KPIs, and launch initiatives
- Assist with visual standards, opening/closing procedures, POS usage, and end-of-day communication
- Maintain a clean, organized, and polished boutique environment aligned with luxury standards
Must-Haves:- 3+ years of experience in customer service, preferably within contemporary or luxury retail
- Proven ability to build and maintain client relationships and drive repeat business
- Experience working in luxury or freestanding boutique environments
- Strong communication skills with a client-first mindset
- Comfort working in a relationship-driven, service-focused retail environment
- Professional, polished presentation with strong attention to detail
- Self-motivated and goal-oriented, with the ability to work toward sales targets
- Ability to work a flexible schedule, including weekends and holidays
- Ability to stand for extended periods and lift 20+ pounds as needed
Plusses:
Multilingual abilities (Mandarin/Chinese preferred depending on client base)
Background in appointment-based or clienteling-focused sales
Experience supporting private shopping appointments or VIP clients
Experience supporting store openings, launches, or new retail concepts
Familiarity with POS systems, CRM tools, or luxury retail operations
Compensation: $21-$30/hour plus commission
