Emergency Department Access Care Representative The Emergency Department Access Care Representative (ACR) at United Health Services (UHS) is often the first person patients and families meet during an emergency visit. This role helps patients access care by completing registration, verifying insurance, collecting key information, and supporting smooth patient flow. The ACR works closely with clinical teams in a fast-paced environment while providing respectful, compassionate service. Every interaction helps create a better experience for patients and supports UHS' commitment to reliable, community-focused care. Primary Department, Division, or Unit: Patient Registration/Access Care, UHS Wilson Medical Center Primary Work Shift: Day Rotational Regular Scheduled Weekly Hours: 28
Compensation Range: $17.98 - $25.17 per hour, depending on experience
Job Responsibilities
Essential Functions:- Perform patient registration for emergency, inpatient, observation, and outpatient patients by accurately completing required demographic, insurance, and consent information in designated systems
- Verify insurance coverage, eligibility, and prior authorization requirements to support timely access to care and accurate billing
- Maintain hospital census and bed board information to support clinical workflow and patient placement
- Calculate patient financial responsibility and collects or arranges payment through phone or face-to-face interactions
- Prepare and update patient records for emergency, ambulatory, and inpatient services to ensure documentation completeness
- Scope and Impact:
- Contribute directly to patient access, financial accuracy, and patient experience within a high-volume emergency department environment
- Exercise judgment within established procedures to resolve registration, insurance, and authorization issues
- Coordinate with clinical staff, physician offices, insurance carriers, and financial advocacy teams to support care delivery
- Work under general supervision with accountability for assigned registrations, documentation accuracy, and timely follow-upCompliance and Professional:
- Maintain accurate documentation in registration and financial systems in accordance with state, federal, and organizational requirements
- Complete required training and competency validations within established timeframes
- Adhere to HIPAA and confidentiality standards when accessing and handling patient information
- Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations
- As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks
- Additional Expectations:
- Maintain professionalism and composure when interacting with patients and visitors in high-stress or emotionally charged situations
- Remain flexible to support alternate shifts, weekends, holidays, and emergency staffing needs in a 24/7 environment
- Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions
- Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations
- Perform additional responsibilities as required to meet department and organizational needs
Position Qualifications
Required: High School Diploma or equivalent
At least 1 year of related experience in a role or field that provides transferable skills or knowledge relevant to the position
Preferred:- Associate DegreeNAHAM Certified Healthcare Access Associate (CHAA) certification
- At least 1 year of customer/patient-facing experience directly interacting and communicating with the public
- At least 1 year of healthcare experience working in the healthcare industry in any job function
- Up to 1 year of UHS/internal experience within the UHS healthcare system in a direct or related function
Why You'll Love Working at UHSAt United Health Services (UHS), we believe every connectionto patients, to purpose, to each othermakes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.
A Culture of Connection We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.
Comprehensive Benefits for Life & Family We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
Well-Being & Financial Security From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
Growth That Moves with You With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.
A Place to Call Home Located in New York's Southern Tier, UHS offers more than a careerwe offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.
About United Health Services:
United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers. At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our missionwe'd love for you to consider joining us! United Health Services is an Equal Opportunity Employer. United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed, nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at www.uhsinc.com.
