Title: UX Researcher
Location: New York, NY (Remote)
Duration: 6+ Months Contract
Experience: 5-9 YearsJob Overview
Our client, a leading Management Consulting firm, is seeking an experienced UX Researcher to support a large-scale digital banking transformation initiative. This role will focus on conducting bilingual qualitative research to improve customer-facing mobile experiences. The ideal candidate will be fluent in both Spanish and English and have hands-on experience leading research initiatives from planning and execution through synthesis, storytelling, and stakeholder presentations.
Key Responsibilities:
Lead qualitative research efforts from planning through insights delivery.
Design, execute, and analyze surveys and lightweight quantitative studies.
Align research strategies with product priorities and agile sprint cycles.
Collaborate closely with Product, Design, and Engineering teams to embed user insights into product decisions.
Facilitate workshops for ideation, prioritization, validation, and stakeholder alignment.
Conduct beta testing with internal users to evaluate product releases and business value.
Advocate for research-driven design through compelling storytelling and insight synthesis.
Mentor team members and promote UX research best practices.
Define research objectives, participant criteria, and success metrics.
Develop screeners, discussion guides, usability testing plans, and test scripts.
Conduct bilingual interviews with cultural awareness and sensitivity.
Synthesize findings into actionable recommendations and strategic insights.
Present research outcomes to leadership, product, and cross-functional teams.
Contribute to continuous improvement of research frameworks, repositories, and documentation.
Required Qualifications:- 6+ years of UX Research or Qualitative Research experience.
- Fluent in both Spanish and English (written and verbal).Experience conducting research within Financial Services, Banking, or other regulated industries preferred.
- Proven ability to manage multiple product squads and stakeholders simultaneously.
- Strong communication, facilitation, stakeholder management, and storytelling skills.
- Ability to work independently within agile and distributed teams.
- Passion for translating user insights into impactful product and design decisions.
- Research Methods Expertise
- In-depth Interviews (English & Spanish)
- Focus Groups
- Usability Testing
- Diary Studies
- Concept Testing
- Prototype Testing
- Card Sorting
- SurveysMixed-Methods Research Approaches
- Quantitative Insight Interpretation
- Research Types
- Generative Research
- Discovery Research
- Evaluative Research
- Prototype Validation
- Post-Launch Validation Studies
- Synthesis & Communication
- Affinity Mapping
- Customer Journey Mapping
- Archetype / Persona Development
- Insight Synthesis
- Executive Storytelling & Presentation
- Tools & Technologies
- QualtricsMicrosoft PowerPointCollaborative Whiteboarding Platforms (Miro, Mural, etc.)Research Repositories and Documentation Tools
