Account Manager
abacus serviceHenrico, VA
Account Manager
abacus serviceHenrico, VASenior L5
Job Description:
- Job Description
- Serves as the designated Local Point of Contact for all Authorized Users statewide, supported by a designated backup.
- Is available by phone 8:00 AM 5:00 PM EST and by email 6:00 AM 6:00 PM EST, Monday through Friday.
- Processes service requests: acknowledges within three (3) business days, gives no-candidate notice within seven (7), and confirms selections within one (1).Coordinates candidate submissions, interviews, and assessments at no cost to agencies, including emergency sourcing.
- Oversees background checks, pass-through screenings, licensure verification, and certification tracking before start dates.
- Conducts QA checks at the two-week mark and provides replacements within seven (7) calendar days to avoid invoice reductions.
- Ensures timecard, invoice, overtime, and eVA purchase order compliance, including the 1,040-hour PO cap.
- Manages contract transition, the kick-off meeting, quarterly DPS reviews, sales and surcharge fee reporting, and small business subcontracting reporting. Skill set info Public-sector temporary staffing account management.
- Knowledge of eVA ordering, the Virginia Public Procurement Act, and the DGS/DPS Vendors Manual.
- Understanding of pay rate, markup, and bill rate structures and of overtime and holiday billing.
Screening and employment compliance: background checks, E-Verify, EEO, and HIPAA/PII safeguarding.
Excel reporting, ATS/VMS, and timekeeping systems.
Strong communication, escalation, and multi-agency prioritization.
Education:
Bachelor's degree in Business Administration, HR, Public Administration, or a related field, or equivalent staffing account management experience.
Certifications: (if required)
Preferred:
ASA Certified Staffing Professional (CSP), SHRM-CP or PHR, VCO/VCA or eVA training, and HIPAA awareness training. Documentation Required for submission Resume Work Hours As-needed Account Manager Name (Proposal Team) Work authorization required US Citizen & GC Relocation is accepted No Remote work No Additional Notes if any Onsite
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Level
Senior L5
Location
Henrico, VA
Occupation
Administrative Services Managers
Industry
Temporary Help Services
Posted
yesterday