Collections Analyst Lansing Building Products has supplied professional contractors with high-quality building products since its founding in 1955. Led by third generation President & CEO Hunter Lansing, we remain true to the family values and mission of Respect, Service, and Excellence in everything we do. Lansing has nearly 2,000 associates in 112 branches serving customers in 34 states, along with Home Office locations in Richmond, VA and Waltham, MA.The Collections Analyst is responsible for supporting the Sales team and protecting the Lansing brand through the collection of past due amounts for assigned accounts. The Analyst also resolves credit-related issues related to incoming phone calls and emails from Lansing branch Associates and customers.
Essential Functions:- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- For assigned customer accounts, collect past due amounts, negotiate payment plans, effectively partner with the sales team for assistance and to keep them abreast of the status of concerning accounts. Daily follow up on open COD's.
- Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.
- Review of lien waivers for accuracy of legal language and reconciliation to accounting records.
- Partner with Sales and Senior Credit Analyst in gathering information related to large projects to assess and determine actions needed to mitigate risk
- Issue demand letters for overdue accounts and collect outstanding balances. Determine when to escalate account to outside collections.
- Other duties as assigned
Qualifications:- Strong problem solving/decision-making skills.
- Strong customer focus.
- Ability to handle high transaction volume
- Ability to manage multiple tasks and meet deadlines
- Ability to work with a strong attention to detail
- Ability to work effectively in a team environment
- Ability to reconcile accounting records
- Communication Proficiency
- Basic proficiency with Excel and Word
- Supervisory Responsibility
- This position has no supervisory responsibilities.
Work Environment: This job operates in a professional, in-office environment.
Physical Demands:- This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.
- Position Type and Expected Hours of WorkThis is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m.
- TravelSome travel may be required for this position.
- Required Education and Experience
- High school diploma.2 years related experience
- Bachelor's degree is a plus, but not requiredA Career with Lansing Building Products offers:
- Coverage to support your overall well-being: Medical, Dental, Vision, HSA with company contributions, Health Advocate and EAPInvestment in your future: Competitive 401k, Employer Match of 50% up to 15% of salary
- Culture: A people-first workplace focused on collaboration and growth.
- Work/Life Balance: Paid Vacation & Sick DaysGrowth/Development: Tuition Reimbursement & Training Programs
Other Added Benefits:- Company Paid Parental Leave
- Company Paid Life Insurance
- Short Term & Long-Term Disability
- Paid Holidays
- Health and Wellness program
- Volunteer Time
Lansing Building Products is proud to be an equal opportunity workplace committed to building a diverse team of qualified individuals.
