Field Service Tech Location:
Richmond, VA Description: This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions of this position are commissioning new SCR equipment; preventive maintenance, troubleshooting and repair of existing SCR equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment.
What You'll Do:- Commissioning the total system scope supplied by the company on new installations
- Perform routine maintenance and service on existing products
- Provide telephone support to customers including troubleshooting and replacement parts identification
- Site coordination and project meetings
- Post-commissioning customer training on operations and maintenance
- Daily reports to customers and internal staff while in the field
- Follow up customer calls after service work completion
- Keep up-to-date on company products and services
- Plan own work schedule efficiently
- Maintain test equipment and special tools calibration
- What Qualifies You:
Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls.
Proficiency with AC and DC Circuits including Relay LogicSharp analytical mind with an interest in engines, controls, and emissions
Enthusiasm to learn and become an expert
Demonstrated ability to make independent decisions and work in a loosely structured environment
Excellent organizational and time management skills; able to juggle multiple priorities and deadlines
Excellent problem solving skills60 - 75% overnight travel - with higher concentrations during peak seasons.0-4* years prior field service technician experience or equivalent knowledge, skills, and abilities.
Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally.
Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test.
Must possess valid driver's license
Foreign language skills are a plus
Must possess a passport or have the ability to obtain one
Physical Requirements:
Stand, walk, bend, climb, and kneel for extended periods.
Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms.
Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work.
Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids.
Transport tools and equipment across job sites and within confined or restricted-access areas.
Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards.
Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures.
Maintain situational awareness around active machinery and energized systems.
Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust.
Maintain clear vision (corrective lenses permitted), color recognition, and depth perception.
Detect abnormal sounds, smells, or vibrations from mechanical equipment.
Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members.
What's in it for You:- Health, Dental & Vision Insurance
- Annual Bonus Program$350 Annual Wellness Credit
- Flexible Spending Account (FSA)401k with match up to 5%Life insurance
- Disability insurance5 days of paid sick leave annually (prorated based on start date)15 days PTO annually (prorated based on start date)
