Club Floor Manager The Moore is a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space. Housed in the District's circa-1922 Moore building, the reimagined, nearly 90,000-square-foot space integrates two, four-story structures located at the intersection of NE 40th Street and NE 2nd Avenue, and includes Elastika, the site-specific commission created by the late artist and architect Zaha Hadid for the inaugural Design Miami/ exhibition in 2005.The Moore's core programming extends throughout the building's four floors: The first floor is anchored by a public, all-day dining concept, Torno Subito by Massimo Bottura. The second floor will house The Club at The Moore, a private members-only destination inclusive of a restaurant, multiple bars, lounges and private dining and event spaces. Located on the third floor, The Workplace at The Moore offers leasable private offices, dedicated desks and limited communal workplace access. The Hotel at The Moore is located on the building's fourth floor and offers 15 hotel suites that are available for member and non-member bookings. Additionally, the fourth floor is home to The Gallery at The Moore, a 4,500-square foot private exhibition and event space that overlooks the building's iconic Elastika atrium. The redevelopment of The Moore is led by boutique hospitality firm and operator, WoodHouse. Founded by entrepreneur Brady Wood, WoodHouse creates, owns and operates experiential concepts, ranging from private clubs, restaurants and hotels to live music and entertainment venues. This is a chance to be part of a community that doesn't just follow trends — it sets them. The Moore is a place where your ideas and contributions will be celebrated. By joining us, you'll be stepping into an environment that nurtures personal growth and celebrates individuality. WoodHouse is a creative hospitality company that creates, owns and operates experiential concepts in the food and beverage, private social club, music and entertainment spaces. Current projects include Dallas-based private social club, Park House, which will open its second location in Houston later this year; the award-winning, chef-driven Mexican restaurant, José, which was named D Magazine's Best Restaurant in Dallas (2021) and was a James Beard Award semifinalist for Best Chef Texas (2022, 2023) and Best Hospitality (2022); the Elevation Hotel & Spa in Crested Butte, CO; Pilgrimage Music and Cultural Festival in Franklin, Tennessee; T Bar M Racquet Club in Dallas, TX; and The Moore, a landmark destination in the Miami Design District, comprised of a private members club, hotel and a collection of restaurants, retail, exhibition, event and office space, which will open later this year in Miami, FL. For more information, visit www.woodhouseus.com.We are looking for a dynamic Front of House Leader to inspire our team and oversee daily operations at The Moore. In this role, your meticulous eye for detail and passion for world-class hospitality will directly elevate the guest experience, helping us champion a unique community where culture, business, art, and technology meet.
Main Responsibilities:
Lead and inspire the front-of-house team to deliver extraordinary guest experiences, ensuring the highest level of service, attention to detail, and hospitality.
Respond promptly and effectively to guest concerns, working to exceed their expectations and create memorable moments.
Lead, inspire, and mentor the front-of-house team, including servers, hosts, bartenders, runners, bussers, fostering a positive and collaborative work environment.
Conduct regular training sessions to ensure the team's expertise in menu knowledge, service standards, liquor offerings, and wine pairings.
Ensure smooth and efficient service flow, orchestrating the synchronization between the kitchen and the front-of-house team to deliver flawlessly timed dining experiences.
Monitor and maintain quality control in all aspects of restaurant operations, from table settings to overall ambiance.
Assist with developing and managing weekly staff schedules, taking into account seasonal demand, special events, and team members' availability.
Supervise daily operations, providing guidance and support to staff during service to maintain the highest standards.
Foster strong communication and collaboration with the culinary team, ensuring a seamless integration of front-of-house and back-of-house operation.
Provide feedback to the kitchen regarding guest preferences, menu suggestions, and opportunities for improvement.
Cultivate relationships with regular guests and members, ensuring their personalized preferences are well-documented and catered to during each visit.
Proactively address guest needs, anticipating and exceeding their expectations.
Qualifications:
Previous experience in a high volume, upscale hospitality setting, with a minimum of 2 years in a management/supervisory role.
Proven track record of delivering exceptional guest experiences and leading a team to achieve excellence.
In-depth knowledge of fine dining service, wine pairings, and luxury hospitality practices.
Strong organizational and communication skills, with the ability to handle multiple tasks and prioritize effectively.
Excellent problem-solving and decision-making abilities, remaining calm and composed in high-pressure situations.
Flexibility to work evenings, weekend, and holidays as required in a dynamic restaurant environment.
Physical Requirements:
Ability to handle objects, grasp, turn, and hold items with hands.
Capability to work on your feet for extended periods, totaling at least 8 hours.
Fast-paced movements required to navigate various areas within the club.
Capacity to lift, pull, carry, or move objects weighing at least 40 pounds.
Occasional kneeling, bending, crouching, and climbing as necessary.
We offer a highly competitive salary and benefits package.
