Senior Director of Business Operations

POSITION SUMMARY: The Senior Director of Business Operations serves as a key member of the leadership team, driving organizational effectiveness and operational excellence across all Hoffman Hydronics locations. This role combines strategic planning with hands-on execution, managing critical initiatives that align with company objectives while improving efficiency across Hoffman Hydronics' 15+ branch locations spanning the Southeast. This is a high-impact leadership role and strategic business partner to the President. The role carries direct management responsibility for assignedstaff and department leaders and will lead cross-functional initiatives across the organization. Functional leaders retain accountability for the day-to-day management and performance of their respective departments; the Senior Director is accountable for improving the systems, processes, information, leadership discipline, and execution required to scale HHY profitably. The ideal candidate is a results-oriented, intellectually curious leader who can bridge executive strategy with day-to-day operations in our dynamic, employee-owned organization. KEY RESPONSIBILITIESStrategic Planning & Execution Develop and execute strategic initiatives in partnership with the Hoffman Hydronics President and executive team, translating priorities into clear decision agendas, accountable owners, milestones, risks, and measurable execution plans Lead annual strategic planning process and facilitate quarterly business reviews Monitor KPIs and provide data-driven insights to inform decision-making Identify operational gaps and develop process improvement solutions to increase organizational effectiveness Develop and maintain a prioritized business-improvement roadmap that connects company growth objectives to organizational capabilities, people, systems, processes, inventory, capacity, and investment decisions required to achieve them Participate in strategic manufacturer, customer, and market-development discussions to build an understanding of HHY's customer segments, commercial model, supplier relationships, competitive position, and growth opportunities Team & Department Leadership Directly manage assigned staff and department leaders, setting clear goals and holding teams accountable to results Provide coaching, performance management, and professional development to direct reports, with clear performance expectations and accountability mechanisms for assigned leaders and staff Oversee coordination and accountability across multiple departments and functions Build organizational bench strength through hiring, mentoring, and succession planning Guide the continued growth of Pump'nFlo (our fabrication division), including its production and sales functions, with a strategic focus on establishing it as a profitable cost center Oversee Pump'nFlo leadership on strategic direction Operational Leadership Drive adoption of process improvements across branches to enhance efficiency, quality, and customer satisfaction Oversee integration of new branches into the Hoffman Hydronics operational framework Facilitate communication between corporate office and field operations across all 15+ branch locations Implement systems and standard operating procedures that support scalable growth while maintaining company culture Executive Support Serve as strategic advisor and partner to the President on organizational and operational matters, including leadership commitments and follow-through across strategic priorities Prepare presentations and communications for internal and external stakeholders Facilitate executive meetings and ensure follow-through on action items Develop concise executive recommendations, business cases, implementation updates, risk assessments, and benefit-realization reports for the President and leadership team Business & Financial Management Own budgets and forecasts, and collaborate with the Controller to monitor financial performance across departments and branches Analyze business metrics to identify opportunities for financial and operational optimization Support business systems and technology improvements, including reporting, workflow automation, and data quality Support ESOP communication regarding ownership benefits Coordinate with all sister companies (H&H, HBT, HMS, and others) on joint initiativesQUALIFICATIONSEducationBachelor's degree in Business Administration, Engineering, Construction Management, or Operations Management requiredMBA or advanced degree required Experience 7-10 years of progressive leadership experience in operations, strategy, or business management Proven experience directly managing staff and leading multiple departments or functions Demonstrated financial acumen, including P&L ownership, budgeting, and forecasting Experience in the construction or manufacturing industry a plus Experience with ERP systems, business intelligence, or technology-enabled process improvement a plus Demonstrated success leading process improvement or operational excellence initiatives Proven track record managing complex, cross-functional projects Multi-location or multi-branch business environment experience preferred