Police Services Representative

Compensation and Benefits: The City of Urbana offers competitive compensation and benefits to our employees. The starting hourly rate for this position is $26.7225. The City of Urbana provides its employees with a robust benefits package that includes the following options: Health insurance through Blue Cross/Blue Shield of Illinois, including a no-cost premium option for employees Dental insurance options through Delta Dental Vision, Voluntary Life, Short/Long-term Disability, Accident, and Critical Illness insurance options Flexible Spending Plan option Paid holidays Generous vacation and unlimited sick leave accruals For more information about City benefits for this position, please visit AFSCME Benefits | City of Urbana Careers | Urbana, Illinois.

Department: Urbana Police Department Division: Services Status: Non-exempt; AFSCME; Civil Service Job Summary: If you enjoy helping people in a challenging, fast-paced environment, the Services Division of the Urbana Police Department has an excellent opportunity to serve as a Police Services Representative (PSR). The successful candidate will have outstanding communication skills, the ability to multi-task, and an eye for detail, as well as strong skills with typing, spelling, and the use of proper grammar. This position involves extensive public contact in stressful situations, requiring excellent interpersonal and communication skills. PSRs are responsible for maintaining the department's record system and information management system and serving as the primary contact point for public access to the department. PSRs cover the front desk in shifts from 7 a.m. to 11 p.m., seven days a week, 365 days a year. Shifts are either four ten-hour days or five eight-hour days and will include working either Friday and Saturday or Sunday and Monday each week. Applicants must have the ability to work all shifts including evenings, weekends, and holidays, as well as overtime as needed.

The ideal candidate: Actively listens and responds with empathy, especially when dealing with sensitive or emotionally charged situations Maintains professionalism and focus even amid frequent interruptions or shifting demands Consistently adheres to schedules, timelines, and work plans Consistently adheres to rules, policies, and ethical standards even when no one is watching Required qualifications: Knowledge and abilities typically acquired through graduation from high school plus two years of related work experience, or Completion of an associate degree and one year of related experience. Related experience is considered work in a setting with frequent interaction with customers or the public, preferably in an office-type setting; Must successfully complete L.E.A.D.S. certification within one year of employment. Training will be provided. Excellent written and verbal communication skills Organized, self-motivated, and able to work independently and as part of a team Excellent critical thinking, conflict resolution, and time management skills Able to handle sensitive and confidential information with professionalism and tact Preferred attributes: Law Enforcement Agencies Data System (L.E.A.D.S.) certification Experience working in a high-volume customer service setting, preferably dispatch. The City of Urbana Welcomes Diversity! We foster an environment that values and encourages mutual respect, inclusion of all people, and utilizing differences and similarities as an organizational asset. EOE.