Customer Service Engineer – PACE Specialist Trainer We are seeking a Customer Service Engineer – PACE Specialist Trainer to support upcoming IT infrastructure changes through training and technical enablement. This is a remote role with travel to designated company locations for instructor-led training. The role focuses on becoming a subject-matter expert in the PACE software platform, supporting peer adoption, and providing hyper-care during system rollout. This opportunity is well suited for entry-level to early-career technical professionals, including those transitioning from the military.
Responsibilities:
Become a subject-matter expert in the PACE platform used for work documentation, parts tracking, and time reporting.
Deliver 15–20 instructor-led training sessions (2 days each) across assigned regions.
Lead peer training on software updates, workflows, and best practices.
Provide technical troubleshooting, issue diagnosis, and resolution support during rollout and hyper-care (30–90 days).Collaborate with cross-functional teams and regional stakeholders.
Communicate effectively with customers and internal teams in a customer-facing environment.
Support installation, service, and maintenance of diagnostic imaging equipment as needed, based on experience level.
Travel as required and maintain flexibility with work schedules.
Qualifications:
Associate degree, college coursework, military training, or equivalent hands-on technical education.
Strong electrical/technical background with ability to diagnose and repair equipment.
Proficiency with software systems, technical documentation, and user support.
Excellent customer communication and training delivery skills.
Team-oriented mindset with ability to work independently.
Nice to have:
Biomedical or imaging service experience, hospital or clinical environment exposure.
