Operations Manager

What You’ll Do: Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals. Hiring and leadership of virtual support staff, and in-house staff if applicable. Own the agent onboarding process, including holding trainings in person and virtually. Create and own systems for maintaining integrity of the database, including holding agents accountable to activities. Follow the systems for our productivity rhythms to ensure agent productivity. Manage the quality of all listing launches and contract to close, including overseeing a virtual professional who completes many of the tasks and creating systems for increased efficiencies and experience. Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond. Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers. Generate reviews and referrals from clients during and after the transaction. Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator. Plan and execute a minimum of 3-4 events for clients that are done at a high level to drive business referrals. Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses. Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity. Keep the team leader informed of any challenges that arise and bring potential solutions. Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings. Skills and Character Necessary: Notice and take pride in the details Team player Proven ability to lead yourself and others with conviction Self-motivated Owning projects once asked to do them and following up with status updates Ability and desire to focus on one task for at least an hour during time blocks Positive and direct communication, both written and verbal Ability to problem solve and use critical thinking daily Have a “do whatever it takes” mentality Follow a current process as well as improving them and create new processes Learning-based and growth-minded Proactive vs. reactive Impeccably organized Knowledge of basic office suite software and calendaring systems Excellent time management skills Concerned about doing things the right way Calm and motivated under pressure Have patience with a high volume, detailed role Use social media for the benefit of the company as an ambassador Flexible