Customer Service Representative
telefloraOklahoma City, OK
Customer Service Representative
telefloraOklahoma City, OKJunior L3
Flower, Nursery Stock, and Florists' Supplies Merchant WholesalersFloristsTelemarketing Bureaus and Other Contact Centers
APPLY NOWCustomer Service Representative With Christmas around the corner, Teleflora is busier than ever! We are looking to fill our Customer Service Representative position. Teleflora has been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we've become the world's largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet! We're a sustainable network of locally owned florists. Teleflora provides innovative marketing, education and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. Teleflora is looking for enthusiastic candidates fill this entry-level position. As a Customer Service Representative, you'll act as the frontline contact by answering Florist's calls and processing all customer requests. Customer Service is the one stop shop for our network of florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll have the option of working a hybrid work schedule of Monday-Wednesday in the Oklahoma City office, and Thursday-Friday from home! Working remotely is a voluntary benefit and ability to work in office on Thursday and Friday is available. This role is located in Oklahoma City.
Job Description:
The Customer Service Representative will take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service.
You'll assist our member florists with their questions, requests, product purchases, and problems.
Incoming calls may include, but are not limited to the following:
- Flower Orders
- Product Orders
- Directory Orders and Changes
- Credit Card Product and Equipment OrdersCredit Card Equipment Troubleshooting
- Customer monthly statements
- Web Hosting
- Additional duties as needed
Qualifications
Education: High School Diploma or equivalent is required
Strong written and oral communication skillsAbility to make decision with little direction Strong attention to detail 1-2 years Customer Service/Call Center experience Basic math skillsAbility to speak clearly in a well-modulated voice using good diction Typing 25 WPM/ net minimum Knowledgeable in basic computer skills
Working Conditions:
- Must be able to work extended hours (overtime as requested) to meet company deadlines
- Flexibility. Shift requirements may change based on department needs and company programs
- Holiday time off may be limited due to increased order volume
Additional Information:
Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans, and a 401k with match eligibility to secure your financial future and including:24/7 online physician consultationsvirtual mental health resourceslife coachingengaging employee community groupscash rewards for healthy habits and fitness reimbursementslibrary of on-demand fitness videos
Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units.
Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department, offering extensive resources like People Manager and leadership training, webinars, and eLearning courses.
Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals, overcome challenges, and drive your career forward.
Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant, positive change in the workplace.
Building a Healthy Society: We focus on improving the social determinants of a healthy society-quality education and medical care, economic mobility, and a healthy environment-to help build thriving communities. Wonderful CSRGiving Back to the Community: Make a difference with Wonderful Giving, allowing you to allocate company-provided funds to up to three charities of your choice, and join Wonderful Neighbor to contribute to group service projects within our local communities.
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Level
Junior L3
Location
Oklahoma City, OK
Occupation
Customer Service Representatives
Industry
Flower, Nursery Stock, and Florists' Supplies Merchant Wholesalers
Posted
yesterday