support specialist

Duration: 12+ Months Pay: $28 - $30 Role Overview Provide technical support to commercial card clients and internal business partners by troubleshooting card platforms, resolving account and reporting issues, and ensuring timely issue resolution.

Key Responsibilities: Provide technical support for commercial card platforms. Troubleshoot issues related to card management, expense reporting, account access, and platform functionality. Assist clients with report generation, financial data reconciliation, and card program administration. Research technical issues and coordinate with internal teams and third-party vendors for resolution. Escalate complex issues to Tier 2 support when required. Maintain high service standards while ensuring compliance with bank policies and procedures.

Required Qualifications: 2–3 years of commercial card experience. At least 1 year of client-facing experience. Strong verbal and written communication skills. Excellent analytical, troubleshooting, and problem-solving abilities. Ability to navigate multiple systems and handle complex client inquiries. Professional approach with a strong focus on customer service.

Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.