Interamerican Bank is seeking a Commercial Loan Assistant who will provide administrative and operational support to the commercial lending area of the bank. The Commercial Loan Assistant will provide customer service at the highest levels to customers, which will include performing research and resolving account/customer issues. The candidate will work closely with Commercial Lenders and Senior Lending Officer in providing telephone and in person service to commercial banking customers.
Responsibilities:- Responsible for supporting Commercial Lenders and Senior Loan Officers with large and complex loan portfolios by assisting in the management of customer relationships by processing transactions, renewing loans, resolving account/customer issues, and providing other administrative support.
- Performs functions using a variety of banking and lending system applications
- Coordinates the preparation of required loan documentation for new loans and renewals
- Coordinates the booking of loan documents and clears loan exceptions
- Works closely with Commercial Lenders and Senior Loan Officers to assist with new loans and renewals of loans by obtaining financial data, drafting letters and agreements, clearing exceptions, and obtaining collateral documentation
- Coordinates with the CPA's, attorneys, insurance agents, etc. of assigned clients to resolve specific exceptions and transactional issues
- Serves as first point of contact for commercial customers (i.e., primary contact for all customer service issues)
- Reviews all loan documents to ensure documentation is approved and in compliance with regulations and company policy; maintains knowledge of current lending policies, procedures and regulations
- Attends and completes all necessary training
- Responsible for preparing multiple departmental reports required by the Senior Loan Officer for presentation to the Board of Directors.
- Keeps the Commercial Lenders informed of any issues/problems that may arise and need attention
- Utilizes comprehensive knowledge of banking products and services to identify, refer, and cross sell opportunities
- May assist Commercial Loan Officers and Senior Loan Officers manage the deposit relationship and related services (i.e., wires, account set up, NSF management, approvals, signatures, etc.)Monitor overdrafts and inform Commercial Loan Officers for a decision
- May assist clients with draws, transfers, and loan payments with appropriate authorization
- Assist Commercial Loan officers with letters of credit
- May support asset-based lending areas by reviewing accounts utilizing general accounting, clerical, and auditing skills
- May monitor past due reports and alert Commercial Banker on the status of past dues and any pending issues.; coordinates with designated individuals to collect past due principal and interest payments and ensure payment
- May assist in various cash management supporting roles including account setup, direct servicing to customers, account maintenance, balancing, and international wires
- Organize staff meetings
- Perform other related duties as required
Competencies:- Ability to speak English and Spanish clearly
- Writes clearly and informatively in English
- Excellent interpersonal and communication skillsAbility to master computer keyboard and software skills necessary for branch automation
- Ability to perform basic mathematical calculations with accuracy
- Excellent time management skillsAbility to complete annual required training
- Works with integrity and ethically
- Follows instructions and responds to management direction
Basic computer skills and knowledge of Microsoft Office applications (i.e., Word, Excel, Outlook, etc.)
Experience:
3 years of commercial loan assistant experience 3 years of bank experience desired High school diploma, or equivalent education and related training (Associate’s degree desired) EOE/ AA / M/F / D/V / DFWP
