Advanced Personnel Resources is seeking an experienced HR Benefits Coordinator for a new opportunity with our client in the Triad. The HR Benefits Coordinator supports employees and HR partners with benefits-related questions, transactions, and processes. This role ensures accurate, timely, and confidential administration of employee benefits while delivering a positive service experience. The HR Benefits Coordinator also serves as a primary contact for benefits administration and employee support. This position is well suited to a detail-oriented, customer-focused professional who can manage confidential information, interpret policies and plan provisions, and work effectively in a fast-paced environment.
Key Responsibilities
Benefits:
Administration Process benefits enrollments, eligibility updates, life-event changes, beneficiary updates, terminations, retirements, and related transactions accurately and on time. Support administration of programs such as medical, dental, vision, retirement, leave-related benefits, COBRA, and other applicable plans. Maintain accurate employee and benefits records in HRIS, benefits, and service-management systems. Review transactions and data for completeness, identify discrepancies, and coordinate corrections as needed. Provide employees and HR partners with clear guidance on benefits programs, eligibility, coverage, enrollment, and related processes. Protect confidential employee, medical, and benefits information in accordance with privacy and security requirements.
Employee Support and Issue Resolution:
Respond to employee and HR partner inquiries through phone, email, chat, ticketing systems, and other service channels.
Deliver timely, professional, and employee-centered support while handling sensitive matters with discretion.
Research and resolve benefits-related issues using established procedures, policies, and available resources.
Escalate complex matters appropriately and partner with Benefits, Payroll, HRIS, vendors, and other stakeholders to drive resolution.
Document inquiries, transactions, complaints, and outcomes in applicable systems.
Build positive working relationships through responsive communication, strong follow-through, and sound judgment.
Compliance, Reporting, and Data Quality:
Maintain working knowledge of benefits plans, eligibility rules, policies, and relevant regulations.
Support audits, reporting, reconciliations, compliance activities, and employee-data validation.
Assist with annual benefits processes, including open enrollment and required employee communications.
Identify data, process, or compliance concerns and support corrective actions.
Follow applicable privacy requirements, including HIPAA and other standards related to protected health and employee information.
Process Improvement and Team Support:
Identify opportunities to improve benefits processes, employee experience, data accuracy, service delivery, and system usage.
Maintain process documentation, work instructions, checklists, and knowledge-base materials.
Participate in process-improvement initiatives, system testing, implementation activities, and special projects.
Support new-hire orientation and provide benefits information to employees as needed.
Collaborate with People Operations, Payroll, HRIS, HR Business Partners, Benefits, and other internal teams.
Provide cross-functional and backup support to help maintain consistent service levels.
Qualifications:- Associate degree in Human Resources, Business Administration, or a related field; equivalent education, training, and relevant experience may be considered.
- Two or more years of experience in Human Resources, benefits administration, HR operations, employee services, or a related field.
- Working knowledge of employee benefits administration, eligibility requirements, enrollment processes, and employee support practices.
- Experience working with HRIS, benefits administration platforms, service-management tools, or similar business systems.
- Proficiency with Microsoft Office 365, including Excel.
- Experience with SAP, Success
- Factors, or comparable HR systems is preferred.
