Customer Success Manager (Fully Remote)

Own the post-onboarding customer relationship, guiding customers toward sustained value realization. Own retention outcomes by monitoring account health and executing renewals with data-driven judgment. Run structured check-ins, business reviews, and account planning for a Mid-Market book. What you'll need to thrive: 3+ years managing Mid-Market accounts with success in retention and renewals. Strong business acumen and ability to translate technical solutions for varied stakeholders. Effective EQ, growth mindset, and comfort with ambiguity. How we'll take care of you: Competitive base pay, performance bonus, and equity participation. Comprehensive medical, dental, vision, life, and disability coverage. Flexible PTO, 12 weeks parental leave, and remote work support. Boulevard Boulevard provides a client experience platform for appointment-based, self-care businesses. Our team values curiosity, experimentation, and diversity, and we believe in equal opportunity for all.