Client Partner (HCLS, Medical Devices, Farming, Account Management, Sales, Consultative Selling, Managed Services, SOW)

Company: Pyramid Consulting Inc. (https://pyramidci.com/about-us/)Division: Celsior (Celsior | Who We Are)

Role: Client Partner - HCLS (Farming)

Location: Chicago ILRole Summary

Key Responsibilities: Account Management & Growth (Primary Focus): Own a portfolio of current Pyramid clients. Build trusted relationships across business and IT stakeholders, develop and execute account growth plans, identify expansion, cross-sell, and upsell opportunities, and drive renewals. Conduct regular business reviews and work closely with delivery teams to ensure high client satisfaction and service quality. Account Expansion & Relationship Development: Focus on strengthening existing client relationships and expanding Pyramid’s footprint within assigned accounts. Build relationships with key decision-makers and stakeholders, understand evolving business priorities, and identify opportunities to introduce additional technology services and solutions that support client objectives. Sales Pipeline Generation: Build and maintain a robust sales pipeline focused on expansion opportunities within existing accounts. Drive a consistent cadence of client meetings each week to identify new business opportunities within the assigned portfolio. Curate and manage the pipeline diligently by tracking opportunity stages, next steps, and probability of closure in the CRM system. Solution Selling: Consult with current clients to understand their business challenges, such as legacy system modernization, platform transformation, process automation, data management, AI adoption, cloud migration, and digital customer experience, and position Pyramid’s technology services (digital transformation, data/AI solutions, cloud enablement, etc.) as tailored solutions. Where relevant, understand the technology and operational needs of healthcare and medical technology organizations. Coordinate with pre-sales and technical teams to develop proposals and presentations that address client needs. End-to-End Sales Cycle Management: Lead the complete account expansion sales cycle from opportunity identification through negotiation and closing. Prepare and deliver compelling presentations, proposals, and RFP responses. Negotiate contract terms and pricing within established guidelines to close deals that meet or exceed targets. Market Engagement: Stay informed on technology trends, evolving business needs, and major digital transformation initiatives to anticipate client needs. Represent Pyramid at relevant industry events, conferences, and webinars in the region to strengthen client relationships, increase brand visibility, and identify opportunities to support existing clients. Reporting & Pipeline Hygiene: Maintain accurate records of all sales activities, contacts, and opportunities in the CRM. Provide regular updates and pipeline reports to senior management, including account growth forecasts, meeting activity reports, and action plans to meet quarterly and annual sales goals. Qualifications & Experience

Experience: Minimum 10+ years of experience in technology services sales or IT consulting sales. Proven track record of growing and expanding existing enterprise accounts (farming), driving cross-sell and upsell opportunities, and increasing revenue within established client relationships. Prior experience selling technology services at other IT services or IT consulting companies is strongly preferred. Domain Knowledge: Strong understanding of enterprise technology solutions and digital transformation, including areas such as legacy system modernization, cloud enablement, data and AI solutions, platform transformation, and digital experience. Ability to credibly engage senior business and IT stakeholders in discussions about digital transformation and IT solutions. Experience supporting healthcare or medical technology organizations is an advantage. Client Network: Existing relationships and personal networks within mid-sized to large organizations in the Chicago metro area and surrounding region are highly desirable. Candidates with established relationships across enterprise accounts and experience building long-term client partnerships will have a strong advantage. Sales Skills: Excellent consultative sales, relationship management, and negotiation skills. Able to craft value propositions and ROI arguments that resonate with business and IT leaders. Strong presentation and communication abilities, with experience pitching to C-level and VP-level clients. Self-Starter: High-energy, self-motivated individual with an entrepreneurial mindset. Comfortable working independently to grow accounts, strengthen client relationships, and drive expansion opportunities, as well as collaborating with delivery and technical teams for complex deal solutioning. Organizes and prioritizes work effectively to manage multiple accounts and opportunities in parallel. Results Orientation: Data-driven approach to managing sales activities – diligent in account planning, client engagement, pipeline management, and follow-ups. Capable of hitting the ground running and delivering against KPI targets for account growth, client retention, pipeline development, and revenue expansion.

Background: Bachelor’s degree in Business, Marketing, IT or related field preferred. Experience working in or with Tier-1 IT services firms or large consulting companies is an advantage (demonstrates ability to navigate large enterprise sales cycles and high-value deals).Key Performance Indicators (KPIs) Success in this role will be measured by: Account Growth: Year-over-year revenue growth within the assigned portfolio of existing accounts, including expansion, cross-sell, and upsell wins and renewal rates. Client Retention & Satisfaction: Health of assigned accounts — client satisfaction, relationship depth across stakeholders, and successful partnership with delivery teams. Pipeline Generation & Quality: Number of qualified opportunities added to the sales pipeline through existing-account expansion and cross-sell and upsell initiatives, and their advancement. Emphasis on maintaining a healthy pipeline with accurate data (pipeline curation) and steady growth in total pipeline value. Account Expansion & Revenue Contribution: Growth in revenue from existing clients, successful adoption of additional technology services, increased share of wallet, and the development of long-term strategic client partnerships. Meeting Activity & Pipeline Conversion: Volume of client meetings and engagements conducted monthly/quarterly, and effectiveness in converting pipeline opportunities to closed deals (win rate), including smooth handoffs to delivery with high client satisfaction.

COMPENSATION: The base pay for this position ranges from $150,000 to $175,000 with a potential earning opportunity of 225K+. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Dependent on the position offered, commission, bonus, and other forms of compensation may be provided as part of a total compensation package. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), unlimited vacation and 401(k) plan. ABOUT PYRAMID CONSULTING, Inc. – as one of the largest minority and privately owned staffing firms in the U.S., Pyramid Consulting focuses on providing our clients with high-quality technical professionals and services to support their business and IT initiatives. The success of our clients is facilitated through our ability to provide full-spectrum support via our development centers – from a single consultant under their management, at their site, to full turnkey solutions onsite and offshore. Pyramid Consulting, Inc. is an Equal Employment Opportunity Employer. All applicants hired will be subject to a background check and drug screening.