Head of Field Operations, Integrated Facilities Services

Location: Beachwood, OH (regional travel throughout Northeast Ohio)

Compensation: $110,000–$150,000 annually

Is This You? Do you lead multi-site service operations with confidence—and enjoy being the go-to problem solver after a contract is signed? Have you built SOPs, checklists, and inspection standards that raise quality and accountability? Are CMMS, scheduling tools, and time-tracking systems part of your daily toolkit? Can you recruit, train, schedule, and coach hourly field teams and supervisors? Are you comfortable owning budgets, labor planning, and job profitability? Do you communicate effectively with facility directors, vendors, contractors, and executives? Do you understand HVAC, plumbing, electrical, life safety, and preventive maintenance concepts?

The Role: You’ll Lead Kintara is partnering with a growing Northeast Ohio facilities management company serving healthcare, commercial, and nonprofit customers with maintenance, janitorial, preventive, grounds, and construction-related services. We’re seeking a hands-on Head of Field Operations to orchestrate day-to-day execution, elevate client experience, and build the systems that enable scale. What You Will OwnDaily service delivery across multiple locations: maintenance, preventive programs, janitorial, post-construction cleaning, grounds, and seasonal services. Standardized processes: SOPs, onboarding, inspection criteria, checklists, and reporting cadences. Work management: scheduling, work orders, PM tracking, field coordination, and route optimization. Technology enablement: implement/maintain CMMS, scheduling, and timekeeping platforms to boost efficiency and transparency. People leadership: recruit, hire, train, schedule, and manage technicians, cleaners, and site supervisors; set performance and safety expectations. Client partnership: act as the primary operational contact, conduct walkthroughs, resolve issues, and align on service expectations. New contract launches: staffing plans, equipment needs, schedule buildouts, and quality standards. Vendor/subcontractor oversight: HVAC, plumbing, electrical, fire/life safety, landscaping, and snow operations. Compliance & safety: documentation, employee training, OSHA awareness, and client-specific requirements. Financial stewardship: monitor labor, materials, expenses, and margin; verify timesheets, overtime, purchasing, and invoicing. Sales support: contribute to estimating, proposals, and contract reviews (labor assumptions, production rates, costs).Escalations: coordinate emergency response and serve as the operational point for urgent issues. Scale-up leadership: partner with ownership to identify improvements, growth opportunities, and long-term staffing; develop additional supervisors as volume grows. What You Bring 5+ years in facilities, building services, commercial cleaning, construction operations, or closely related fields.2+ years managing field crews or multi-location teams. Facility systems literacy (HVAC, plumbing, electrical, life safety, PM programs).Proven process builder—SOPs, standardization, and continuous improvement. Experience managing hourly workforces and after-hours demands. Budgeting and profitability oversight with strong operational metrics orientation. Excellent client-facing communication across facility leaders, vendors, and executives. CMMS/work-order tools, scheduling platforms, and Microsoft 365 proficiency. Independent decision-maker able to balance multiple priorities. Leadership style that blends accountability with a supportive team culture.

Preferred: healthcare/regulated environments; OSHA, healthcare compliance, or Joint Commission familiarity. Pluses: IFMA FMP/CFM, OSHA 30, ISSA certifications, trade licenses; subcontractor management. Valid driver’s license; frequent travel across Northeast Ohio. Where You’ll Do ItBased in Beachwood, OH with regular travel to customer sites across Northeast Ohio.

Rewards & Growth: Competitive base salary. Performance-based bonus tied to results, profitability, and retention. Potential long-term equity participation or profit sharing. Company vehicle or mileage reimbursement, plus phone and laptop. High autonomy with direct collaboration alongside ownership. Significant long-term career growth as the organization scales. Why NowStep into a pivotal role where you won’t just run operations—you’ll design how operations run. If you’re ready to build for scale and deliver consistent excellence, we’d like to meet you.