Unbound Library Assistant This is a part-time position working 19 hours/week. Application will close at 5:00 PM on Friday, October 16, 2026.The Unbound Library Assistant provides patron-focused library service in response to the technology and information needs of District users at the Unbound Business and Technology Library. This position focuses on providing information and reference assistance to patrons in addition to supporting patron services provided by Unbound. The incumbent assists with the daily operations of the location and performs related duties as assigned. Work is performed independently at the direction of leadership. The majority of work hours are spent working public service desks, providing customer service and technology support. Customer Service Provides excellent customer service to library patrons at public service desks, on the phone and virtually. Provides informational assistance to patrons and refers questions as needed. Makes decisions based on District policies and procedures. Determines customer needs and advises patrons about District materials, resources, and technology equipment. Aids visitors in regards to technology and other District services including databases, District materials, and quality online sources. Actively promotes respect for diversity and creates a welcoming environment. Promotes a culture of accountability, teamwork, and adherence to the District's guiding principles. Maintains confidentiality of patron information. Technology Provides technology support to patrons who bring their technology devices or use the District's hardware and software. Troubleshoots the District's technology equipment. Maintains Unbound 3D printing services by setting up 3D prints for patrons, runs branch 3D printers, updates print queue, and performs scheduled maintenance for 3D printers and maker equipment. Assists patrons in setting up paper prints, and ensures equipment is maintained and ready for patron use. Provides assistance to patrons using the meeting room and sound studio equipment. Operations Maintains physical appearance of the library. May perform some circulation duties including issuing library cards, checking materials in and out, reserving items, collecting fees, and answering the phone. Promotes District collections, services, and programs. Responsible for appropriate and appealing display of new materials and resources. May be required to drive a District vehicle for delivery or outreach purposes. Prepares rooms reserved for use by staff and patrons. Records and Reports Maintains accurate records, collects statistics, tracks performance measures and prepares reports related to District services and events to include attendance, outcomes, evaluation, costs, etc. as required by leadership. Completes clerical tasks such as record maintenance, compiling lists and drafting resource guides in both an office setting. Maintains good attendance and timekeeping records. Opening and Closing Will open and/or close the library and ensure the security of the building. Marginal Assists in developing and providing some District programs. May attend trainings, webinars, and community meetings. Recommends purchases based on patron's interests and requests. Participates in committee groups as assigned by the District to demonstrate our commitment to a culture of inclusivity, collaboration, and professional development. This may include serving on a subcommittee, working group, or project team. Actively promotes respect for diversity and creates a welcoming environment. Performs other duties as assigned.
Requirements
Qualifications: Minimum Qualifications
Knowledge, Skills, and Abilities:
Provides exemplary customer service and maintains a favorable image of the District. The incumbent has a desire to work in a public service role. Has excellent interpersonal skills and the ability to communicate effectively and appropriately with people from diverse backgrounds of all ages and demographics. Must be able to juggle multiple priorities and patron needs. Builds and maintains positive working relationships with individuals at all levels of the organization and fosters positive partnerships with outside organizations. Must be able to work alone at a location. General understanding of public libraries and library services. Works with a positive attitude, is highly professional, demonstrates integrity, and is capable of working independently or as a team. Comfortable with change, ambiguity, and problem solving. Holds self accountable, and works to prevent mistakes in coordination with manager and other departments and teams. Future thinking mindset and ability to see the bigger picture of task implications District-wide required. Ability to identify and loop in stakeholders in a timely manner. Possesses a strong ability to find information and answers independently. Works with a positive attitude, is highly professional, and demonstrates integrity. Proficient with standard computer applications, online library automation system and online searching. Understands the role of technology in providing library services and is technically savvy, exhibiting a high learning aptitude in a number of operating systems and applications such as Microsoft Office Suite (Excel, Word, PowerPoint), Adobe CC (Photoshop, Illustrator, etc.), and Google Suite. This position requires a knowledge and a strong aptitude and ability to learn and adapt to various hardware and software including audio visual equipment, personal computers, tablets, smart phones, and maker/prototyping tools. Experience 1-2 years of experience in libraries, education, retail or customer-service related position or similar experience.
Education:- High School Diploma or GED, or equivalent education, training, or experience.
- Training, Licenses, or Certifications
- A valid driver's license is required.
Supervisory Responsibility: None. May indirectly oversee and train volunteers and other staff.
Preferred Qualifications:
Bilingual, preferably Spanish-English, Russian-English, or other languages. A bachelor's degree and public-speaking experience. Desired personal attributes include a positive approach to interacting with the public, a continuous desire to update technology skills, a sense of humor, and a positive and enthusiastic approach to providing library services. Proficiency in both Windows and Mac operating systems. Knowledge of prototyping tools (3D printing, CNC, laser cutting/engraving, etc.), tech troubleshooting, and good customer service. Must be able to work alone at a location and be able to juggle multiple priorities and patron needs.
Working Conditions
Physical Requirements:
The job requires the employee to frequently sit, stand, walk, twist/turn, and maintain flexibility, constantly hear, listen, and see; perform manual dexterity movements, occasionally stoop/bend, and seldom kneel, squat, crouch, crawl, and balance. Must be able to lift and carry up to 25 lbs, reach at, above, or below shoulder height, grasp objects weighing up to 25 lbs, pull and push objects weighing up to 50 lbs. Mental RequirementsThe job requires the employee to read, write, perform clerical duties, comprehend and use perception, perform alphabetical and numerical filing/sorting, and perform basic math.
Technology, Equipment, and Devices:
The job requires the employee to regularly operate and exhibit proficiency with computers and commonly used computer applications, District systems and databases, phones, copiers, printers, email and cloud environments, and social media. The job requires the employee to operate and troubleshoot various equipment including new technology, prototyping tools, and advanced computer software. This position may require operation of a vehicle on behalf of the District.
Work Environment:
The job requires the employee to be subjected to repetition, working alone, working around others, working as part of a team and occasionally working remotely. The position subjects the incumbent to verbal contact with others, face-to-face contact, noise, inside and outside environments, and moving objects. Expected Hours and Location of WorkThis position requires the employee to work a weekday (Monday-Friday) daytime schedule with occasional evening and weekend (Saturday-Sunday) shifts. Work performed primarily on-site at the District's administrative offices. Position schedule and work location are subject to change at the discretion of management to support business needs. Expected TravelThis position requires travel throughout the District; minimal travel for training and conferences. Disclaimers: The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Management reserves the right to assign or reassign duties and responsibilities to this position at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Meridian Library District is an Equal Opportunity Employer. Hiring and employment practices are done without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, or disability. In addition, preference in employment may be given to veterans who qualify under state and federal laws and regulations.
