Our client is currently seeking a Business Support Professional - VTitle- Business Support Professional - VLocation- Basking Ridge, NJ ; Irving, TX ; Alpharetta, GA ; Irvine, CA ; Lone Tree, CO ; Rolling Meadows, IL ; New York, NY ; Miami, FL (Hybrid with 25%travel)
Duration: 6-12+ Months contract
Job Description:
At our core, we are dedicated to enriching lives by bridging the gap between individuals and premium wireless experiences that not only meet but exceed expectations in value and quality. We believe that everyone deserves access to seamless, reliable, and affordable wireless solutions that enhance their day-to-day lives, connecting them to what matters most. By joining our team, you'll play a pivotal role in this mission, working towards delivering innovative, customer-focused solutions that open a world of possibilities. We're not just in the business of technology; we're in the business of connecting people, empowering them to explore, share, and engage with the world around them in ways they never thought possible. You are curious, a self-starter and an innovative thinker. You understand new technologies and how we can solve consumers' needs and wants. You can see the bigger picture, and help others see it, too. You enjoy digging through data for insight into opportunities for how we can help our consumers work, play, and connect in new and better ways. You are extremely comfortable with working in ambiguous environments and can work well with diverse groups of people. Building on our commitment to connect people with quality experiences that offer the best value in wireless, let's delve deeper into how we strategically position our diverse portfolio to cater to a broad spectrum of needs and preferences. Our portfolio, comprising 11 distinct brands, is meticulously organized into five families, each designed to address specific market segments and distribution channels to maximize reach and impact. Total by at the forefront, we have Total by and Prepaid, our flagship brands available at -owned stores. Prepaid continues to maintain a robust and loyal consumer base, while Total by is on a rapid ascent, capturing the hearts of more customers with its compelling offerings. Straight Talk, TracFone, and Walmart Family Mobile: Straight Talk, Tracfone, and Walmart Family Mobile stand as giants in our brand portfolio, boasting significant presence in Walmart. Their extensive reach and solidified position in the market underscore our commitment to accessible, high-quality wireless solutions across diverse retail environments. Visible : Visible, as a standalone brand family, caters to the digitally-savvy, single-line customers who prefer streamlined, online-first interactions. This brand is a testament to our adaptability, embracing the digital evolution of customer engagement. Simple Mobile: Carving out a niche of its own, Simple Mobile shines as the premier choice among authorized resellers. Its consistent recognition as the most carried brand in Wave7 Research's prepaid dealer survey for 36 consecutive quarters speaks volumes about its popularity and reliability. SafeLink: SafeLink remains dedicated to serving customers through government subsidies. With a strategic pivot towards Lifeline in the absence of ACP, SafeLink continues to fulfill its mission of providing essential communication services to those in need. Join the team that connects people with quality experiences that give them the best value in wireless.
What You'll be Doing:
In this role, you will lead a team to drive end-to-end strategic projects for the Value business, as well as cross-BU initiatives that involve the portfolio of Value brands.
Strategy projects could include innovation, partnerships, revenue growth, churn reduction, and cost transformation initiatives.
You will act as a key partner and advisor to Value leadership providing thought leadership, recommendations, and driving action-oriented solutions.
You will lead the strategy team to deliver objective, clear, impactful analyses, and data-based insights to inform decision making for the Value business, impacting Revenue, Subscriber growth, and EBITDA.This role is dynamic, fast-paced, and covers a broad range of issues impacting the telecom, platforms, and technology sectors.
Responsibilities:- Lead the strategic planning process in the Value org in close partnership with the VP Value FP&A and the VP Consumer Strategy
- Work with the Value President, the Value L2s (CRO, SVP Operations, CMO, AVP Base Management, VP Transformation & Strategy) to articulate the Strategy and Turnaround story for the Value organization
- Identify key programs to execute against the strategy and track progress against them.
- Support the 5-year financial plan and identify key levers that drive different scenarios and sensitivities.
- Identify key questions facing the Value business and drive strategic decision making.
- Support capital planning ensuring allocation and investments are consistent with execution of strategy.
- Synthesize and deliver Competitive Intelligence and Market Insights to the business.
- Develop structured near and long-term perspectives for Value, with a strong outside-in orientation.
- Deliver impact through strategic projects aligned with Value priorities, leading the team to conduct research, analysis, and recommendations.
- Serve as the trusted advisor to leaders across the Value business.
- You'll need to have:
- Bachelor's degree or 8 or more years of relevant work experience. (corporate strategy, scenario planning, and/or consulting from a top-tier management consulting or services company)
- Six or more years of experience in a leadership role.
- Experience managing and influencing client relationships at the senior executive level.
- Ability to present and interact with all levels of management
- Experience leading teams; a leader with proven managerial abilities; excellent team leadership and interpersonal skills; ability to coach, mentor, and train others.
- Proven track record of building, training, and developing a high-performing team; ability to lead and motivate the organization to achieve tactical and strategic goals in a matrix organization.
- Exceptional communication skills, including the ability to persuasively deliver presentations to senior executives
- Outstanding cross-functional collaboration skills.
- Must demonstrate strategic thinking, market analysis, and creative thought leadership.
- Excellent critical and analytical skills.
- Even Better if you have:
- MBA or advanced degree.
- Strong consulting and/or experience with corporate/BU strategy.
- A degree in Business, Communications or Marketing.
- Ability to proactively identify key business issues and drivers and develop substantive analysis to support recommendations.
- Experience working in a large, dynamic, complex organization, where developing strong interpersonal relationships and leading through influence are keys to success.
- A collaborative approach to problem-solving and the ability to bring others along as you develop your data analyses and supporting arguments.
- Strong written and oral communication and presentation skills (e.g., storyboarding, executive presentation)
- Strong self-initiative - the ability to deal with a high degree of ambiguity and drive clarity in critical areas while working in a fast-paced environment.
