CX Analytics & Reputation Specialist
lhhHonolulu, HI
$28.00-$32.00 per hour
APPLY (opens in a new tab)CX Analytics & Reputation Specialist
lhhHonolulu, HISenior L5
$28.00-$32.00 per hour
Market Research Analysts and Marketing SpecialistsCustomer Service RepresentativesBusiness Intelligence Analysts
Marketing Research and Public Opinion PollingTemporary Help ServicesOther Services Related to Advertising
APPLY NOW (opens in a new tab)LHH Recruitment Solutions is seeking a CX Analytics & Reputation Specialist for a growing organization based in La Mesa, San Diego. This is a fully remote, temp-to-hire opportunity available on either a part-time schedule of 25–30 hours per week or a full-time schedule of 40 hours per week. Candidates must reside in San Diego County. The ideal candidate is analytical, detail-oriented, and passionate about customer experience, online reputation management, and using data to improve customer satisfaction.
Responsibilities:
- Monitor and analyze customer feedback, online reviews, surveys, and customer experience metrics across various platforms
- Track customer sentiment, identify trends, and provide insights to improve service quality and customer satisfaction
- Manage online reputation platforms and assist with responding to customer reviews and feedback in a professional manner
- Prepare reports, dashboards, and presentations highlighting customer experience trends, performance metrics, and areas for improvement
- Collaborate with internal teams to identify recurring customer concerns and recommend process improvements
- Maintain accurate records of customer feedback, analytics, and reputation management activities
- Support initiatives focused on improving customer engagement, retention, and overall brand reputation
Qualifications:
- Previous experience in customer experience, analytics, reputation management, or a related field
- Strong analytical, organizational, and problem-solving skills
- Proficiency with Excel, reporting tools, and customer feedback platforms
- Excellent written communication and attention to detail
- Ability to work independently in a fully remote environment
- Assignment Details:
- Contract to hire role
- OnsitePart-time 25-30 hours or Full-time 40 hours
- Located in La Mesa, San Diego
Compensation:
$28.00-$32.00 per hour DOEIf you meet the qualifications and are interested in this opportunity, please apply now — we are conducting interviews immediately! Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
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Level
Senior L5
Salary
$28.00-$32.00 per hour
Location
Honolulu, HI
Occupation
Market Research Analysts and Marketing Specialists
Industry
Marketing Research and Public Opinion Polling
Posted
15 days ago