About the Position Relentless Recovery, Inc. is seeking an experienced and reliable Account Executive to join our Client Services Department. This is a fast-paced position that requires strong communication, critical thinking, problem-solving, and negotiation skills. The Account Executive is responsible for managing account-related issues, communicating with customers and clients, and working toward successful vehicle recoveries and resolutions on behalf of our clients. The ideal candidate will have a strong background in the repossession, recovery, collections, automotive finance, or a related industry and understand the importance of professionalism, accuracy, confidentiality, and follow-through. We are looking for someone who is dependable, self-motivated, organized, and comfortable working independently, while also being a strong team player.
What We're Looking For:- Strong background in the repossession, recovery, collections, automotive finance, or related industry
- Dependable and reliable with excellent attendance
- Ability to work independently and stay productive with minimal supervision
- Strong customer service and professional communication skills
- Excellent phone presence and ability to communicate effectively with a variety of individuals
- Strong negotiation and conflict-resolution skillsAbility to think outside the box and determine the best course of action
- Strong critical-thinking, problem-solving, and decision-making abilities
- Highly organized with excellent attention to detail
- Goal-oriented with the ability to prioritize and manage multiple responsibilities
- Ability to remain professional and composed in difficult or challenging conversations
- Strong written and verbal communication skillsAbility to work effectively as part of a team
- Proficient with Microsoft Office and web-based applications
Key Responsibilities:- Search for and contact customers and clients on a continuous basis
- Work assigned accounts toward successful resolution and recovery
- Communicate with customers to obtain vehicles or payments on behalf of our clients
- Utilize effective negotiation and communication skills to achieve desired results
- Handle incoming customer service and collection-related inquiries professionally and efficiently
- Identify account issues and determine the appropriate course of action
- Maintain accurate and detailed account information
- Develop and maintain professional relationships with customers and clients
- Continuously develop knowledge of account requirements, client expectations, and industry practices
- Balance customer service responsibilities with the needs and expectations of our clients
- Meet established individual and departmental goals
- Work collaboratively with other departments to ensure accounts are handled efficiently and professionally
Education & Experience:- High school diploma or equivalent required 2+ years of customer service experience preferred
- Previous experience in the repossession, recovery, collections, automotive finance, or related industry strongly preferred
- Experience with conflict resolution, collections, sales, or negotiation is a plus
- Experience with computer systems and web-based applications required
- Work Environment
This position may be eligible for remote work for the right candidate. Remote eligibility will be based on experience, reliability, performance, and the ability to work independently while maintaining the level of communication and productivity required for the position.
Benefits:
401(k) Dental insuranceHealth insurance Life insurancePaid time off Vision insurance Application Requirement Applicants must be willing to submit to a background check. Join the Relentless Recovery team and become part of a company that values professionalism, accountability, teamwork, and results.
Pay: $16.00 - $19.00 per hour
Expected hours: 40.0 per week
Benefits:
401(k) Dental insurance Flexible spending account Health insuranceHealth savings account Life insurancePaid time off
Work Location: Hybrid remote in Cleveland, OH 44113
