Police Dispatcher Ld

Job Title: Police Dispatcher

Pay Grade: PD 2 Duty Days: 260 Funding This Position Is Locally Funded.

Minimum Qualifications: This position requires a High School Diploma or G.E.D and the incumbent must hold a current Telecommunicator License from the Texas Commission on Law Enforcement (TCOLE). An Advanced Telecommunicator License from TCOLE and a minimum of five (5) years of Law Enforcement dispatch experience is preferred. This position requires the incumbent to be able to successfully complete the Telecommunication Specialist (Dispatcher) State Certification and obtain the following certifications within the 1st year of hire: TCIC Terminal Agency Coordinator Training, TCIC/TLETS Associate Trainer Course, and Telecommunications Training Officer Course.

Skill Requirements: This position requires the incumbent to be able to handle multiple duties simultaneously and effectively respond to interruptions. Incumbent must be able to operate a wide variety of communications equipment, as well as standard office equipment such as computers, calculators, and copiers. The ability to learn and retain knowledge of department policies and procedures is necessary. This position requires strong interpersonal skills and the ability to adapt to an environment that may change quickly.

Job Purpose and Responsibility: Incumbent serves as lead of the AISD Police Dispatchers and assists the Dispatch Supervisor. Incumbent ensures that all Police Dispatchers receive proper training and TCOLE Licensing within their first year of employment. Incumbent will monitor phone and radio communications, alarm systems and dispatching Police Officers or maintenance workers as required. Incumbent relies on established procedures and may use department and equipment manuals as required. In the absence of the Dispatch Supervisor, the incumbent assumes the Dispatch Supervisor role and assumes all related responsibilities/duties of that role.

Essential Functions: Assist in overseeing Austin ISD Police Department dispatchers in their duties, responsibilities, and adherence to all the policies/procedures set forth in the Austin ISD Police Directives and Procedures as well as the Communications Standard Operating Procedure Manual. Assist the Dispatch Supervisor with annual performance evaluations for dispatch employees. Ensure that local and state systems are functional by coordinating with local IT, Telecom, State DPS, and other personnel as necessary, to sometimes include outside contractors. Maintain and supervise required training for dispatchers based on "No Place for Hate".Receive and route student arrest information to respective Principal, School Resource Officer, and Director of Discipline within 24 hours of receiving information as required by Law. Ensure that the Telecommunication Specialist (Dispatcher) completes his or her required State Certification within the first year of hire, which is a requirement for continuing employment with the AISD Police Department. Assist with screening and interviewing applicants for positions as a Police Dispatcher.

Other Duties As Assigned: Perform other related duties as assigned; however, all employees are required to comply with lawful directives in rare situations driven by need where a team effort is required.