Service Coordinator When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for nearly 100 years. As a Service Coordinator, you will plan and coordinate service installations and repairs for a Customer Service Center (CSC) to maximize productivity standards and address service related inquiries/requests. If you are a driven professional with experience in the customer service field, then we invite you to apply to join our growing team and be a part of our next 100 years.
Responsibilities:- Plan, schedule and log daily installations, repairs, and service work to maximize billable time and meet productivity goals
- Implement Service Technician dispatch from multiple locations, maintain on-call schedules, prepare, assign and process work orders
- Maintain job folders and related documentation
- Ensure that Company and Government safety, policy and regulatory standards are met
- Answer customer inquiries and provide superior customer service
- Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:
- Medical, dental, and vision (eligibility after just 30 days of employment)
- Paid time off that increases with tenureA 401(k) with company match and immediate vesting
- A new employee training program and many opportunities for continued learning and career development
- Disability and life insurance
- Employee recognition program
- Generous tuition assistance program
- Propane discounts
- For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: https://jobs.suburbanpropane.com/benefits/.$19.80 - $24.80 an hour (dependent on experience)
- This position may be eligible for overtime pay based on business needs.
Qualifications:- Minimum of a High School diploma or GED preferred
- Familiar with fuel service concepts, practices and procedures including related government regulations, attained through 3-5 years of dispatching or related experience.
- Basic understanding of gas and/or oil fired appliances and related distribution systems (training is provided).Basic understanding of computer concepts and usage including MS Office.
- Ability to work independently
- It's an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!
Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: https://jobs.suburbanpropane.com/our-hiring-process/.At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.
