Customer Service & Logistics Specialist
hrt solutionsWexford, PA
Full-Time | Hybrid: 3 Days In-Office / 2 Days RemoteAre you someone who enjoys keeping things moving, solving problems, and making sure customers have a great experience from order to delivery? Our client is looking for a Customer Service & Logistics Specialist to join their team in Wexford, PA. This is a hands-on role where you’ll be an important part of the day-to-day operations, working directly with customers, coordinating shipments, supporting the sales team, and helping ensure orders get where they need to go accurately and on time. If you’re organized, detail-oriented, comfortable juggling multiple priorities, and enjoy working as part of a close-knit team, this could be the perfect opportunity for you.
What You’ll Do:
In this role, you’ll help manage the customer experience from order through shipment.
Your responsibilities will include:
- Responding to customer inquiries by phone and email and helping guide customers through the ordering process
- Processing customer purchase orders and preparing sales orders, invoices, bills of lading, pick lists, labels, and other shipping documentation
- Coordinating domestic and international shipments, including hazardous and non-hazardous materials
- Working directly with customers to organize product shipments throughout the U.S. and Canada
- Partnering with third-party warehouses to coordinate shipping and fulfillment
- Supporting the sales team by preparing customer quotes
- Helping troubleshoot issues and resolve competing priorities as they arise
- Keeping orders and documentation organized, accurate, and moving forward
What We’re Looking For:
We’re looking for someone who takes ownership of their work and enjoys being part of a smaller, collaborative team. You’ll likely be a strong fit if you bring:
- At least 3 years of B2B customer service experience
- Strong communication and customer service skills
- Excellent attention to detail and organizational skills
- The ability to prioritize and manage multiple responsibilities at once
- Strong computer skills, including Microsoft Office and Adobe PDFExperience with QuickBooks or similar business/enterprise software
- A flexible, adaptable approach and willingness to jump in where needed
- A team-oriented mindset and interest in learning and growing with the organization
- Even better if you have:
- Experience coordinating international shipments
- Experience with hazardous-material shipping documentation or processes
- Previous experience working within the chemicals industry
Matching similar jobs
Level
Mid L4
Location
Wexford, PA
Occupation
Shipping, Receiving, and Inventory Clerks
Industry
Freight Transportation Arrangement
Posted
10 days ago