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Automotive Customer Advisor in Training

grease monkeyWestminster, COEntry L2

$15.16 - $18.00 per hour

Automotive Service Technicians and MechanicsAutomotive and Watercraft Service AttendantsAutomotive Engineering Technicians
All Other Automotive Repair and MaintenanceAutomotive Oil Change and Lubrication ShopsGeneral Automotive Repair
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Automotive Technician/Customer Advisor The Automotive Technician/Customer Advisor is responsible for all aspects of customer service in a Grease Monkey center, and light clerical duties. This is an hourly position.
Essential Duties and Responsibilities
Provide Exceptional Customer Service:
  • Maintain communications with waiting customers, keep them informed of wait times, answer questions. Answer telephone, direct calls, and answer customer inquiries.
  • Educate customers regarding the condition of fluids and filters, services available, promotions, and product guarantees.
  • Remind customers to submit feedback about their visit.
  • Thank all departing customers, remind them to return.
  • Review Service Order Ticket thoroughly with customers at check-out, explain services performed, purpose of static sticker, and reminder card.
  • Process all payments using the computer system and credit card machine.
  • Perform courtesy, hood and pit work when needed.
  • Assist manager in resolving customer complaints.
  • Maintain Customer Waiting AreaMake coffee; keep fresh coffee available at all times.
  • Clean and straighten the coffee service area. Clean and straighten waiting room chairs and tables. Clean waiting area restrooms, and stock restroom supplies a minimum of three times during the day.
  • Stock and maintain current reading materials ensuring it is appropriate for children. Stock supply of cups, creamer, sugar, and stirrers.
  • Maintain Front Office AreaClean and straighten the countertop and desk. Clean computer and equipment. File and organize paperwork (assist manager).Stock Service Order Tickets.
  • Input vendor shipments on the computer
  • Other Duties and Responsibilities
  • Work safely, Wear safety gear
  • Use Echo System
  • Prepare vehicle for service; Place seat cover and floor mat in the vehicle
  • Drive vehicle into bay Perform light check
  • Release the hood, Unlock doors, Roll up windows, Remove and secure keys, Notify the manager if valuables are found
  • Assist in documenting service information - vehicle damage, unusual conditions
  • Vacuum the entire interior, Check and set tire pressure, Clean exterior windows, including mirrors and headlights in bad weather, Visually inspect wiper blades
  • Prepare/affix a static sticker
  • Start vehicle and check oil pressure, Reset oil indicator light, if applicable
  • Drive vehicle out of the bay to the customer pickup area, Present vehicle to customer
  • Thank customers for their business and invite them to return
  • Place customer quality assurance calls
  • General center maintenance and cleaning duties.
  • Attend crew meetings as required.
  • Run errands and perform other duties as assigned by a Supervisor.
Job Qualifications:
  • Service writer is a plus but not necessary. Wage is based on previous experience.
  • Excellent customer service skills
  • Basic literacy (ready, writing, math skills), Verbal and written communication skills, Keyboarding skills, Beginning computing skills
  • Attention to detail and accuracy
  • It is required that you have verifiable 1 year of Previous employment at a quick lube shop as a technician.
  • Must have knowledge of automotive systems and will need to explain to customers how their automotive systems work.
  • Must have reliable transportation
  • Must be able to be on your feet for up to 10 hours a day in all weather conditions.
Working Conditions: Equipment Used: Computer. Vacuum cleaner, window wash, tire pressure gauge, plastic seat covers and floor mats. Environment: Some exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift. Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and keyboarding. Benefits/Perks Discounted Services for Employees Flexible Hours Opportunities for Advancement
Compensation: $15.16 - $18.00 per hour

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Level

Entry L2

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$15.16 - $18.00 per hour

Location

Westminster, CO

Occupation

Automotive Service Technicians and Mechanics

Industry

All Other Automotive Repair and Maintenance

Posted

today

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