Network Support Engineer
quantum world technologiesSeattle, WA
Network Support Engineer
quantum world technologiesSeattle, WASenior L5
Computer Network Support SpecialistsNetwork and Computer Systems AdministratorsComputer Systems Engineers/Architects
Computer Systems Design ServicesComputing Infrastructure Providers, Data Processing, Web Hosting, and Related ServicesComputer Facilities Management Services
APPLY NOWAzure Network Engineer Bellevue - Washington - USAFulltimeJob description We are looking for a Support Engineer to provide technical support and troubleshooting for cloud and network infrastructure environments. In this role, you will act as a frontline technical resource, resolving complex customer issues through phone, email, and web-based support channels. You will own customer incidents from initial diagnosis through resolution, collaborating with engineering teams, subject matter experts, and management when required. The position requires strong technical expertise, excellent communication skills, and a customer-focused mindset.
Key Responsibilities:
Provide technical support for complex cloud and networking issues.
Own customer incidents from identification through resolution.
Troubleshoot and resolve escalated technical issues.
Collaborate with engineering, operations, and cross-functional teams.
Contribute to product improvement initiatives through customer feedback.
Develop knowledge base content and self-help resources.
Maintain high customer satisfaction and support quality standards.
Continuously build technical expertise and serve as a subject matter expert in assigned areas.
Participate in readiness, training, and process improvement initiatives.
Required Qualifications
Technical Skills:
NetworkingStrong understanding of TCP/IP and the OSI model.
Experience with network administration and infrastructure support.
Expertise in troubleshooting large-scale network environments.
Experience using packet analysis tools such as:
Wireshark
Network Monitor
Message Analyzer
Knowledge of:
VPNIPsecDHCPDNSHTTP/HTTPSMPLSBGPLayer 2 and Layer 3 networking
Hands-on experience with:
Firewalls
Proxy solutions
Network monitoring and diagnostics
Cloud & Virtualization
Understanding of Private, Public, and Hybrid Cloud environments.
Familiarity with Software Defined Networking (SDN).Experience supporting Windows and/or Linux operating systems.
Knowledge of virtualization technologies and virtual infrastructure management.
Cloud Platform:
- Knowledge of cloud platform services and architecture.
- Understanding of cloud deployment and operational concepts.
- Experience troubleshooting cloud-based solutions and services.
- Operating Systems & Virtualization
- Familiarity with:
- Active Directory
- Security conceptsOS internals
- Understanding of virtualization technologies and administration.
- Experience with hypervisor configuration and management.
Preferred Skills:
- Networking Technologies
- Virtual IPs (VIPs)NATDNSLoad Balancing
- Geo-RedundancyCDN TechnologiesVPN Solutions
- Networking ToolsPingTracertTracemonWiresharkOther network diagnostic utilities
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Level
Senior L5
Location
Seattle, WA
Occupation
Computer Network Support Specialists
Industry
Computer Systems Design Services
Posted
today