This job is with RS Group, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About RS GroupRS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably. We operate in 33 markets, stock over 875,000 industrial and specialist products and list an additional five million relevant for our industrial customers, sourced from over 2,500 suppliers. This extensive range supports our customers across the industrial lifecycle of designing, building and maintaining equipment and operations. We enhance their experience through a tailored service model, leveraging our efficient physical, digital and process infrastructure sustainably. We combine a technically led and digitally enabled approach with an exceptional team of experts; ultimately, it’s our people that make the difference. Our purpose, making amazing happen for a better world, reflects our focus on delivering results for people, planet and profit.
Role Purpose:
The Credit Analyst is responsible for managing and overseeing the collection of outstanding accounts receivable from customers. This role requires strong analytical skills, attention to detail, and the ability to handle high-volume transactions. The specialist will work closely with the AR team, customers, and other departments to ensure timely payments and resolve any issues related to receivables.
Responsibilities:- Contact Key customers via phone, email, and letters to collect outstanding payments.
- Negotiate payment plans and terms with delinquent customers.
- Maintain and update accurate records of all collection best practices in the company’s system.
- Review and analyze aging reports to identify overdue accounts.
- Investigate and resolve billing and payment discrepancies by collaborating with the billing team and customers.
- Prepare and send monthly statements to key clients.
- Provide excellent customer service by addressing inquiries and resolving issues promptly.
- Monitor and track payment arrangements and follow up on broken promises.
- Handle escalated collection issues and negotiate payment arrangements with customers as needed.
- Assist in the development and implementation of AR policies and procedures.
- Identify opportunities for improving the collections process and implement best practices.
- Focal point to develop and implement best practices in collections activities
- How I make a difference in this role
- By efficiently managing and collecting outstanding payments
- By resolving billing issues promptly and effectively
- By Maintaining detailed and accurate records of all collection activities
- By Upholding high ethical standards in all interactions builds trust with clients and stakeholders.
- Collaborating with the accounting and sales teams to reconcile accounts and resolve discrepancies.
Essential Skills & Experience:
Bachelor’s degree in finance, Accounting, Business Administration, or related field preferred.
Proven experience as a Collections Specialist or in a similar role (3-4 years).Strong understanding of order to cash processes.
Excellent verbal and written communication skills (English advance).Ability to handle difficult conversations and negotiate effectively.
Desirable Skills & Experience:
Proficiency in Microsoft Office Suite, especially Excel.
Experience with accounting software and databases (SAP).High level of accuracy and attention to detail.
Strong organizational and time-management skills
Equal Employment OpportunityRS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of nondiscrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.#LI-SC1 #LI-HYBRID
