Seasonal Desktop Support Representative (November 2026 - February 2027) - Green Bay, WIAre you a problem-solver who enjoys helping customers and working with technology? Join our team as a Seasonal Desktop Support Representative and play a key role in supporting customers who use our Yearli Desktop software. In this position, you'll assist customers by phone, email, and remote support sessions, helping them navigate the software, troubleshoot issues, and successfully complete their filing processes. This is a seasonal position running from November 2026 through February 2027, based on business needs.
What You'll Do:
Provide exceptional customer service by responding to incoming calls, emails, and support tickets.
Guide customers through software functionality, tax form creation, and e-file processes.
Troubleshoot software, installation, and technical issues and provide timely resolutions.
Research customer questions and utilize internal tools and resources to identify solutions.
Assist customers with software installations, uninstallations, and configuration needs.
Resolve data import issues and explain corrective actions to help customers successfully import information.
Accurately document customer interactions and support requests.
Manage and follow up on Salesforce and Zendesk tickets to ensure timely customer communication and issue resolution.
Collaborate with advanced support teams to escalate and resolve complex technical issues.
Complete additional projects and responsibilities as assigned.
What We're Looking For:
Currently pursuing or recently completed an Associate Degree, technical program, or equivalent combination of education and experience.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Experience working with computers, operating systems, web browsers, and basic troubleshooting techniques.
Familiarity with Windows operating systems, remote connection tools, and general software installation processes.
Excellent verbal and written communication skills with the ability to explain technical concepts to users with varying levels of technical experience.
Strong critical thinking and problem-solving abilities.
Ability to maintain professionalism and composure in a fast-paced, customer-focused environment.
Commitment to handling customer information securely and confidentially.
Basic to proficient typing and keyboarding skills.
Schedule:- Monday through Friday during normal business hours.
- Extended seasonal support hours are required during January, with schedules potentially covering customer support hours between 8:00 AM and 7:00 PM CT.Training Provided
- Professional phone and email support etiquette.
- Salesforce and Zendesk ticket management.
- Product and software functionality training.
- Tax form and filing process knowledge.
- Internal resources and troubleshooting tools.
- Common customer issues and resolution techniques.
Work Environment:
Office-based work environment.
Primarily sedentary role with occasional standing and walking.
Standard office equipment and technology provided.
No travel required.
Additional Information:
Hourly, non-exempt position eligible for overtime pay.
No supervisory responsibilities.
Employment is contingent upon successfully passing a background check and drug screen.
Benefits:
Flexible and holidays off! Daily snack cart, monthly breakfast, and weekly lunches in January! If you enjoy helping customers, solving technical challenges, and working in a collaborative environment, we'd love to hear from you!
