Business analyst - HR Knowledge & Content Management

Location: New York City, NY (100% Onsite)

Job Summary: We are seeking a detail-oriented Business Analyst with experience in knowledge management, content analysis, and enterprise content governance. The ideal candidate will analyze large, fragmented content environments, identify duplicate or outdated information, establish content ownership, and recommend opportunities to consolidate, migrate, archive, or retire content. This role requires strong analytical skills, advanced Excel proficiency, stakeholder management, and the ability to develop executive-ready documentation and presentations.

Key Responsibilities: Conduct large-scale content inventories and audits across intranets, SharePoint environments, document libraries, and enterprise content repositories. Identify duplicate, outdated, conflicting, missing, and redundant content. Analyze content repositories and recommend which materials should be migrated, consolidated, linked, archived, or retired. Use Excel to clean content exports, perform deduplication, categorize information, create pivot tables, and conduct gap analysis. Collaborate with HR and business stakeholders to understand content usage, ownership, and maintenance processes. Develop content ownership maps, RACI matrices, repository maps, and other governance documentation. Support the development of content taxonomies, metadata standards, controlled vocabularies, and content lifecycle processes. Prepare executive-ready PowerPoint presentations, Excel reports, and recommendations. Help assess enterprise content readiness for AI-powered search and Retrieval-Augmented Generation (RAG) solutions. Required Qualifications3–5 years of experience in Business Analysis, Knowledge Management, Content Analysis, Information Architecture, Digital Consulting, or a related field. Hands-on experience conducting content inventories or audits across enterprise repositories. Strong Excel skills, including data cleansing, deduplication, pivot tables, categorization, and gap analysis. Experience with SharePoint, intranets, document libraries, or enterprise content management systems. Experience gathering information from stakeholders and documenting content ownership and governance requirements. Strong analytical, organizational, communication, and documentation skills. Proficiency in Microsoft PowerPoint and the ability to present findings clearly to business stakeholders. Ability to work 100% onsite in New York City for the duration of the engagement.

Preferred Qualifications: Experience managing HR or employee-facing content, including policies, benefits, payroll, leave, onboarding, and HR shared services. Familiarity with Adobe Experience Manager (AEM), SharePoint, Jive, or similar content management platforms. Knowledge of content taxonomy, metadata management, controlled vocabularies, and content governance. Understanding of AI-powered enterprise search, RAG, and AI-ready content practices. Experience in financial services or another regulated industry. Familiarity with Power BI, Tableau, Python, Alteryx, or content/site-crawling tools.