Administrative Assistant The Administrative Assistant is a high visible position, as the first point of contact for the families at Queen of Heaven. You will provide exceptional service to ensure a professional and compassionate customer experience, while continuously interacting with staff and service providers and reporting to the Location Manager. You should be a highly organized, customer-focused professional, who thrives on helping people and assisting others resolve concerns while balancing administrative responsibilities. You will multi-task in a busy work setting - welcoming visitors, answering multiple phone lines, assisting with paperwork, and performing clerical and administrative duties. As our Administrative Assistant you will conduct yourself with a "Family First" approach and demonstrate CFCS' Core Values Share the Journey, Serve with Care, and Make It Happen in your dealings with all families, staff, and service providers.
Benefits
Hourly: $20 - $23: DOE
Schedule: Monday - Friday: 8:30am - 5pmSaturday: Every other weekend: 9am - 4pmHours: 8:30am - 5pm/ 40hr work week5-Day Work Week (40hrs) Full benefits package Retirement benefits Paid time off
Responsibilities:
  • Serve as first point of contact for incoming families
  • Serve as primary recipient for inbound calls
  • Maintain a courteous and professional presence and appearance, and communicate in a compassionate and customer-focused manner
  • Process work and burial permits within compliance, in a timely and concise manner
  • Coordinate with internal departments and external providers
  • Be knowledgeable of the Catholic faith, rituals, and traditions, including the Order of Christian Funerals
  • Prepare documents, spreadsheets, presentations, and correspondence
  • Monitor stock, submit purchase orders, receive deliveries, and keep supply areas organized and cost-conscious
  • Sort/distribute incoming mail packages, prepare outgoing mail, and track deliveries as needed
  • Escalate unresolved or complex issues to leadership to ensure timely follow-upAssist with onboarding tasks, like ordering business cards/name tags
  • Perform other tasks and duties, as assigned
Qualifications:
  • Must have a High School diploma/GEDMust have a Valid Driver's License, good driving record and proof of insurance
  • Must have reliable transportation
  • Proficient with MS Office - Word, Excel, PowerPoint, Outlook
  • College degree a plus and/or 2-4 years of experience in an office environment
  • Bilingual (Spanish) a plus
  • Excellent interpersonal, customer service and communication skills
  • Detail-oriented with excellent organizational skills
  • Strong time management skills and able to meet tight deadlines
  • Familiar with principles and processes for serving customers
  • Ability to lift or move objects weighing between 50-75 lbs.
  • Ability to multitask and prioritize in a fast-paced environment
  • Ability to work independently and collaboratively

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