The Study at Yale is currently seeking a Guest Service Supervisor to provide genuine hospitality and the highest quality of service to our guests. This position organizes, confirms, processes, and conducts guest check-ins/outs, room reservations, requests, and inquiries. Under the direction of the Front Office Manager, the Guest Service Supervisor is responsible for the daily operation of the Front Desk and Living Room.
Our caring and attentive associates reinforce our principal belief that guest service is our highest priority. We have opportunities for energetic, service-oriented individuals who are experienced in providing efficient service and memorable experiences.
Responsibilities:
Communicates with the Engineering Department regarding any maintenance requests from the guests
Checks AM and PM discrepancy reports
Has full understanding of software system and assists with reservations
Can perform all of the front desk functions to include Guest Services, Reservationists, Security, etc
Assists Guest Service Agents by checking guests in and out of the hotel
Knows how and where to post all charges
Receives money from guests for payment of hotel charges and makes correct change
Handles checks and credit cards received from the guests for payment of hotel charges
Gives directions to hotel facilities, rooms and local area attractions
Provides for a safe work environment by following all safety and security procedures and rules
Communicates with the Housekeeping Department regarding guest rooms and guest requests
Trains all new Guest Service Agents
Fundamentals Ability to maintain a friendly, cheerful, and courteous demeanor at all times
Education: High school diploma or general education degree (GED)
Experience:
1 year within a customer-facing role
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
Intermediate computer skills. Working knowledge of Microsoft Outlook, Word and Excel
Flexibility to work any shift, including evenings, weekends, and holidays
Excellent verbal and written interpersonal communication skills
Proficiency in English required. A second language is desirable
Strong organizational skills, including follow-up, time management, and multitasking, and managing multiple priorities in a fast-paced environment
Ability to positively communicate and interact with all hotel departments
Ability to grasp, lift and or carry, or otherwise, move goods weighing a maximum of 50 lbs
Ability to stand for long periods of time in an indoor setting with a thematically climate-controlled workstation
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Study Hotels is a drug free workplace. Pre-employment drug test and background check required
About Us:
The Study at Yale, the first property of the Study Hotels brand is sophisticated, yet relaxed 124 rooms hotel located in the heart of Yale University’s vibrant Arts Campus in New Haven, Connecticut - just steps away from the University’s museums, theaters, libraries and cultural centers. The Study captures the essence of Yale and offers guests a level of personalized service, style and comfort, unparalleled in the New Haven area. Literature, art, music and thoughtful design are central themes, evident throughout our inspired spaces.
Eligible full-time team members are offered a comprehensive benefits package including medical, dental, vision, life and disability insurances, paid time off, and paid holidays.
Study Hotels is an Equal Opportunity Employer and does not discriminate based on age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law.
