Maintenance Operations ManagerTPG Management manages 600+ residential units across Bergen, Essex, Hudson, Middlesex, Monmouth, Morris, Somerset and Union counties. We are hiring a Maintenance Operations Manager to lead and grow our maintenance team from 3 to 10 technicians over the next 18 to 24 months, grow in-house maintenance revenue, and own all third-party vendor work across the portfolio.
What you’ll do:- Lead the maintenance team
- Supervise the Maintenance Coordinator and maintenance technicians
- Hire, train, coach and mentor techs; set daily expectations and hold the team accountable
- Handle maintenance escalations from tenants and owners through to resolution
- Review and approve maintenance billing prepared by the Maintenance Coordinator before it goes to accounting
- Keep work orders moving and backlogs low
- In-house projects and revenue
- Quote jobs and build estimates for unit turns, repairs and renovations
- Own every in-house job over $500: estimate, owner approval, oversight and completion
- Host owner calls to walk through turn and renovation scope, pricing and timeline
- Grow in-house maintenance revenue and keep work in-house where we can do it profitably
- Order materials for in-house techs and control job costs
- Schedule techs and coordinate jobs that combine in-house crews and vendors
- Perform QC walks and confirm completion before billing or handoff to leasing
- Third-party vendor work
- Oversee every work order assigned to an outside vendor
- Collect and review quotes; push back on pricing that is out of line
- Secure owner approvals and schedule approved work
- Coordinate between vendors, tenants and owners on access, scope and updates
- Verify completion and approve vendor bills for payment
- Source and vet new vendors to expand coverage across trades and counties
- What you need 5+ years in residential property maintenance, construction or facilities, with 2+ years supervising techs or crews
- Strong estimating skills; able to scope a job, price labor and materials, and spot a padded quote
- Track record of running turns and projects on time and on budget
- Comfortable on the phone with owners and tenants, including difficult conversations
- Experience with AppFolio, Housecall Pro or similar software (preferred)
- Valid NJ driver’s license and reliable vehicle; daily local travel required
- Live within commuting distance of Springfield, NJCompensation$90,000 to $100,000 base, depending on experience
- Quarterly performance bonus tied to in-house maintenance profit and operating metrics; total compensation target $115,000 to $130,000 Vehicle allowance / mileage reimbursement
- Paid time off
Schedule Monday to Friday. Starts at our Springfield, NJ office and maintenance shop, with daily site visits across our NJ portfolio. Escalations may occasionally require after-hours response.
To apply, send your resume and a short note on the largest maintenance team you’ve led and the in-house revenue or project volume you were responsible for.
