Leasing Specialist- Windsor Mills

Essential Duties and Responsibilities: Greet and assist prospective residents in person, by phone, and via email in a professional and welcoming manner. Conduct property tours and showcase available units, highlighting features and community amenities. Process rental applications, including verification of income, rental history, and credit/background checks. Prepare and execute lease agreements and associated addendums in compliance with Maryland landlord-tenant law. Maintain accurate and up-to-date records of all leads, applications, and lease activity in the property management software. Follow up with prospective residents to convert leads into signed leases. Coordinate move-in and move-out processes, including unit inspections and key distribution. Assist with lease renewals and respond to current resident inquiries and concerns in a timely manner. Maintain knowledge of current market conditions, competitive properties, and occupancy goals. Support the Property Manager with administrative tasks including filing, reporting, and correspondence. Ensure the leasing office, model units, and common areas are clean, organized, and professionally presented. Assist with planning and executing resident retention events and community outreach initiatives. Other duties as assigned by management.

Skills and Competencies: Excellent verbal and written communication skills. Strong customer service orientation with a friendly, professional demeanor. Ability to multitask and manage time effectively in a fast-paced environment. Detail-oriented with strong organizational and follow-through skills. Proficient in Microsoft Office Suite (Word, Excel, Outlook).Ability to work independently as well as collaboratively within a team. Demonstrates integrity, professionalism, and a positive attitude. Sales-minded with the ability to overcome objections and close leases.