Define research processes and standards for Product, Design, and Marketing.
Own the customer research panel end to end.
Partner with designers and PMs to turn customer evidence into decisions.
Manage the research tool stack, vendors, and AI workflows.
Requirements:
8+ years of research operations experience plus people management.
Thrive in ambiguity and use AI in daily work.
Mercury Mercury is a fintech company providing banking services to businesses, with banking services offered through partner banks. It is a scaling organization that values democratized customer research across product, design, and marketing.
