Salary: $31,200 - 33,280 per year
Requirements:
Professional fluency in written and spoken English and SpanishStrong working knowledge of computers, mobile devices, and software applicationsBasic understanding of networking concepts, including routers, Wi-Fi, and device connectivityDemonstrated analytical and problem-solving abilityExcellent verbal and written communication skillsPreferred: At least one year of experience in technical support, help desk, or IT
Preferred:
Experience with POS systems such as Toast, Square, Clover, or AlohaPreferred: Knowledge of payment processing systems and terminologyPreferred: Experience installing or configuring computer hardware and peripheralsPreferred: Basic familiarity with restaurant or retail operations
Responsibilities:
Troubleshoot and resolve issues with POS terminals, receipt and kitchen printers, cash drawers, card readers, and tabletsDiagnose network and connectivity problems involving Wi-Fi, Ethernet, routers, or IP configurations that affect POS operationsResolve payment processing issues, including declined transactions, batch settlement errors, and terminal malfunctionsConfigure menus, modifiers, tax settings, and user permissions in our Basil POS back-office systemGuide new merchants through onboarding, system setup, and launchAccurately document each interaction, including reported symptoms, troubleshooting steps, root cause, and resolutionEscalate complex issues to engineering and internal teams with complete, reproducible informationIdentify recurring issues and recommend improvements to our processes, documentation, and product functionalityCommunicate professionally and promptly with merchants about case status and next steps
Technologies:
EthernetHardwareSupportMobileNetwork
More:
We are seeking a bilingual POS Technical Support Specialist to assist restaurant and retail merchants using our Basil POS platform. In this technical support role, you will diagnose and resolve hardware, software, network, and payment processing issues by phone and remote session, taking ownership of each case from initial contact through resolution. This is an in-person position with an expected schedule of 40 hours per week. We offer competitive hourly pay of $15–$16, potential performance-based pay increases after 90 days, performance bonuses and incentives, medical, dental, vision, and life insurance, paid time off, paid training, and defined advancement opportunities.
last updated 42 week of 2026
