ITSM Software Architect & Service Management Lead

NetJets is seeking a Staff Software Engineer to provide strategic leadership for enterprise workflow, ITSM, automation, and operational platforms. You will define architecture, governance, integration strategies, and roadmaps to enable scalable, secure operations and improved service delivery. Partner with business and technology leaders to align with enterprise standards. The role emphasizes ITSM process governance, CMDB data quality, and cross-team collaboration to drive modernization and