Splash Shack Customer Service Associate/ Slide Attendant

Overview: Salary Range $11.00 Hourly Level Entry Position Type Part Time Category Customer Service

Description: Splash Shack is looking for outgoing, fun, charismatic and engaging additions to join our team! At Splash Shack, you will have an opportunity to work in a unique facility where our priority is to entertain our customers and create a memorable experience for our guest in a safe environment! Pay starts at $10.50/hr and increases to $11/hr after passing required CPR/1st Aid/AED training. (earn $13+up with current Lifeguard certification & experience) Can earn $12.50/hr if you have WEEKDAY/DAYTIME availability!! Plus TIP SHARE!

Job Position Summary: Provide high level customer service to each of our guests- Ability to talk to guests and create relationships with them that encourage them to come back again.- Maintain a safe environment for our guests.- Waiting on and Serving guests that walk in and plan events- Greet event groups and walk in guests and assist them with the check in process- Help our guests to create fun memories that will last a lifetime- Work a cash register- Upsell products and services- Assist guests in going down water slides- Answer phones and assist customers as needed- Maintain a clean facility Lifeguard & slide attendant Duties:

• Engage and enforce company structure and slide safety protocols
• Enforce all facility policies, rules and regulations.
• Maintain constant surveillance of patrons in the facility.
• Recognize and respond quickly and effectively in emergencies.
• Provide emergency care and treatment as required until the arrival of emergency medical services.
• Participate in regular in-service training sessions.
• Present a professional appearance AND attitude at all times.
• Maintain a high standard of customer care.
• Attend ALL scheduled shifts.
• Maintain awareness and emergency preparedness levels through protocol and skill audits.
• Report to facility/safety managers.
• Employees will be working in an indoor environment and are expected to understand their role in both emergency and non-emergency scenarios. Working closely with young children, employees will also have to facilitate a fun environment in a safe, responsible and respectful manner.
• Thorough knowledge and application of lifeguarding surveillance and rescue techniques, employees must be able to promote safety first and facilitate a fun environment second.
• Employees must be able to understand facility characteristics, rules, policies and procedures.
• Leadership and public relation skills are a must, as well as decision-making skills.
• Opportunities to grow within the company

Qualifications Qualifications: Cannot be SHY - Must be willing to step out of your shell and get into the theme of our store!- Ability to spot a problem before it arises and jump in to prevent it.- Can easily talk to customers and create positive interactions with them.- Must enjoy working around children!- Must be able to work evenings and weekends!- Customer service experience is preferred**