National Accounting Center Operations Training & Support Lead
arthur j gallagherRolling Meadows, IL
National Accounting Center Operations Training & Support Lead
arthur j gallagherRolling Meadows, ILSenior L5
Training and Development SpecialistsTraining and Development ManagersBookkeeping, Accounting, and Auditing Clerks
Professional and Management Development TrainingAll Other Insurance Related ActivitiesEducational Support Services
APPLY NOW (opens in a new tab)Overview:
In this role, you will lead training and support for Gallagher's NAC Operations, focusing on Billing, Surplus Lines, Accounts Receivable, and Accounts Payable. You'll design and deliver training, manage e-learning programs, and provide go-live support during system changes. You'll collaborate with SMEs and leadership to ensure training aligns with operational goals and regulatory requirements. This position offers impact across accounting functions within a global insurance brokerage, shaping how teams learn and perform at scale. Compensation / Benefits Medical/dental/vision plans Life and accident insurance 401(K) and Roth options Tax-advantaged accounts (HSA, FSA) Educational expense reimbursement Paid parental leave
Responsibilities:
- Design and develop training materials (manuals, presentations, e-learning, job aids) for the Operations team
- Collaborate with SMEs across Billing, Surplus Lines, AR, and AP to ensure accurate, compliant content
- Deliver training in multiple formats (in-person, virtual, hybrid, e-learning) across learning styles
- Regularly update materials to reflect process, system, and industry changes
- Develop and manage e-learning programs using industry tools; track participation and report metrics
- Provide hands-on go-live support for new systems and processes
- Serve as primary contact for go-live troubleshooting and issue resolution
- Build relationships with Operations leadership, IT, and stakeholders to align training with goals
- Create and report training effectiveness metrics and recommendations
Key requirements:
- Bachelor's degree in relevant field 5+ years from insurance or financial brokerage in a related role
- Ability to develop individual work plans
- Strong written and verbal communication skills
- Proficiency in MS Office with PowerPoint, Visio, and Project
- Up to 60% travel within region and to Gallagher HQStrong communication and interpersonal skills
- Collaborative cross-team working
- Analytical mindset for training needs assessment
- Instructional design and facilitationE-learning development tools (Articulate, Adobe Captivate, Camtasia)
- Experience with accounting operations in insurance/financial services
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Level
Senior L5
Location
Rolling Meadows, IL
Occupation
Training and Development Specialists
Industry
Professional and Management Development Training
Posted
8 days ago