Member Contact Representative If you are energetic, love to work with members/customers, and thrive in a service-based atmosphere, then you will find a tremendous opportunity with First Financial Credit Union. When you join First Financial Credit Union (FFCU) as a Member Contact Representative in our new member contact center in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We do not shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves. As a Member Contact Representative, you will be able to use your excellent communication skills to provide professional and personalized service to our Members/Customers. You will have the opportunity to showcase your success and earn incentives when you meet monthly sales/service goals. In addition, you have the satisfaction of helping our members/customers while learning and growing with in the Financial Services industry. On a daily basis you will: Answer incoming telephone calls and assist members with any of the following: Resolving problems Cross-selling credit union products Rate quotations/negotiations Researching account information Ordering checks, statements and check copies Job Responsibilitiesquoting savings and loan ratesquoting blue book ratesordering checksordering statements and check copiescalculating and quoting dividends (interest) and loan paymentspaying off loanspayroll deductionsproviding general informationsetting up automatic transfersadvising member of investment opportunities or optionsreferring the opening, adjusting and closing of accountscross-selling Credit Union productsother duties as assigned. Qualifications, capabilities, and skills High School Diploma or equivalenta working knowledge of customer service procedures at the Credit Union preferredvery effective oral communications skills and patience to work with the publicbasic accounting skills sufficient to process and balance accountsstrong personal computer skills, especially data entrymust be able to cross-sell products and services We offer the following exceptional benefits Medical, Dental, Vision, Flexible Spending Accounts and Employee Assistance Program Company-sponsored Life insurance, short- and long-term disability Voluntary Benefits with Colonial Life and Guardian Vacation time for Union employees Additional Vacation Service award for every 5 years of service 401(k) with 3% Safe Harbor Employer Contributions Incentives and Recognition based on performance Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance) Employee appreciation and recognition events Opportunity to win trips Opportunities for gain sharing Employer of ChoiceOur dedication to the educational community sets us apart from other financial institutions. Our dedication to employees sets us apart from other employers. First Financial is an organization where your voice matters and your contributions are rewarded. The most important asset at First Financial is our people. That's why we offer an exception benefits program-from a competitive salary and a matching 401(k) to comprehensive medical benefits. Community Minded, Like YouInvolvement/volunteerism with our local schools, educational community and more! Supporting local schools, teachers and students is at the core of our mission. History Over 90 years ago, First Financial was founded by educators for educators. Since that time, we have proudly championed the California educational community. It's a role we take seriously and a mission to which we are just as committed today as were in 1933!
