Hospitality IT - Project Manager

The Project Manager leads technology projects for new and existing ATC Hospitality IT clients, from discovery and scope development through implementation, client acceptance, and transition to support. The role coordinates clients, hotel teams, vendors, and internal resources to deliver agreed scope, manage costs and schedules, and minimize disruption to property operations and the guest experience.

Maintain current records in Airtable and other approved CRM, project management, and ticketing systems, including HubSpot and Zendesk as applicable. Scope development and financial coordination· Draft project work orders, scope documents, and proposals; document exclusions, responsibilities, and client approvals before work begins.· Coordinate site audits and technical readiness reviews with internal specialists and vendors; identify infrastructure and integration requirements.· Obtain and compare vendor quotes, evaluate existing service costs, contract terms, and potential savings to identify the best solutions for clients.· Support revenue forecasting, commission tracking, and billing milestones; document scope changes and obtain approval for cost or schedule impacts.· Monitor contract renewals, expiration dates, cancellation windows, and provider deadlines to prevent service interruptions and unnecessary costs. Implementation and project closeout· Confirm signed agreements, required payments, equipment availability, site readiness, and vendor schedules before implementation.· Coordinate installations, migrations, and cutover calls. Ensure new services are installed and tested before scheduling cutovers, and verify successful transitions before disconnecting legacy services.· Track risks, issues, and unresolved tasks through completion; escalate delays and service concerns promptly.· Verify migration completion and authorization before coordinating legacy service disconnections; confirm disconnect requests, completion, and final billing with the appropriate providers.· Coordinate acceptance testing, client signoff, training, and support handoff. Retain final agreements, invoices, configurations, warranty information, and support contacts in approved systems.· Review completed projects for missed steps and lessons learned; update procedures and checkpoints to improve future delivery.

Ability to handle client records, contracts, and system information securely using approved access and documentation practices. Preferred experience· Experience in hospitality technology, hotel operations, technology consulting, or implementation project management.· Familiarity with hotel Wi-Fi and networking, internet circuits, hosted and on-premises phone systems, PRI and SIP migrations, low-voltage cabling, CCTV, and public sound systems.· Familiarity with free-to-guest television (FTG), guestroom entertainment (GRE), property management systems (PMS), point-of-sale (POS) systems, and related integrations.· Experience with Airtable, HubSpot, Zendesk, vendor contracts, and projects involving multiple locations or hotel renovations and openings.· Project management training or certification, such as CAPM or PMP, is helpful. Professional attributes· Takes ownership of commitments and keeps clients and colleagues informed.· Works collaboratively, remains calm during service issues, and adapts as priorities change.· Shows curiosity about hospitality operations and new technologies, with a commitment to improving project delivery.· Demonstrate proactive project ownership by anticipating delays, escalating issues, and independently driving projects toward completion. Success in this role Projects have clear owners and approved scope; milestones and risks remain visible; cutovers follow documented readiness and testing checks; costs and billing are reconciled; and clients receive a complete handoff with outstanding items tracked to resolution.