Job Details:
Job Location: Courtyard Santa Ana - Santa Ana, CA 92707, Position Type: Full Time, Salary Range: $19.50 - $21.50 Hourly, Job Shift: Swing, You are friendly, confident, and passionate about delivering excellent service. You know how to lead by example, support the front desk team, and create positive guest experiences. If you enjoy problem solving and guiding a team, keep reading.
The Role:
As the Guest Service Supervisor, you support front desk operations and help lead the guest services team. You assist with training, service recovery, shift coverage, and ensuring that guests receive a smooth and welcoming experience from arrival to departure.
What You Will Be Doing:
Assist in supervising front desk staff and daily operations
Support check ins, check outs, reservations, and guest inquiries
Provide coaching and training to team members
Handle guest concerns and resolve service issues professionally
Ensure front desk procedures and brand standards are followed
Maintain accurate records, logs, and shift information
Communicate important updates to management and other departments
Assist with cashiering, billing, and basic audit tasks
Why You Will Love It Here A positive and team-oriented environment
Opportunities for growth in front office and hotel leadership
A role where you help shape the guest experience
Ready to Join the Team If you are ready to support and lead the guest services team and deliver excellent service, we would love to meet you.
EOE
Qualifications:
What Makes You You Previous front desk or hospitality experience required
Strong customer service and communication skills
Ability to lead, coach, and support a team
Calm, professional, and dependable
Strong problem solving and multitasking abilities
Comfortable with computers and hotel systems
Flexible to work any shifts including holidays and weekend
