Client Service Representative (Temporary Full-Time)

About Akina Pharmacy Akina Pharmacy is a nationally-accredited specialty compounding pharmacy on a mission to enrich lives through compounded medicine. Our fast-growing team is guided by an ambitious vision, core values, and a high-performance environment built on clear communication, pragmatic decision-making, and accountability. With our people, it means empowering them through continuous growth and support. Called To Serve: We act for the greater good, putting what is best for the company, our team, and our customers ahead of personal comfort or gain. We speak the truth directly and clearly, hiding nothing and removing all politics from our communication. The Customer Service Representative (CSR) is a vital member of the Akina Pharmacy team, dedicated to delivering exceptional service to patients, providers, and healthcare partners. As the first point of contact, the CSR ensures inquiries, order confirmations, and issue resolutions are handled promptly, professionally, and with empathy, always striving to enhance the customer experience. Customer Service Representative (CSR)

About Akina Pharmacy Akina Pharmacy is a nationally-accredited specialty compounding pharmacy on a mission to enrich lives through compounded medicine. Our fast-growing team is guided by an ambitious vision, core values, and a high-performance environment built on clear communication, pragmatic decision-making, and accountability. With our people, it means empowering them through continuous growth and support. Called To Serve: We act for the greater good, putting what is best for the company, our team, and our customers ahead of personal comfort or gain. We speak the truth directly and clearly, hiding nothing and removing all politics from our communication. The Customer Service Representative (CSR) is a vital member of the Akina Pharmacy team, dedicated to delivering exceptional service to patients, providers, and healthcare partners. As the first point of contact, the CSR ensures inquiries, order confirmations, and issue resolutions are handled promptly, professionally, and with empathy, always striving to enhance the customer experience. This role involves managing a high volume of inbound and outbound communications, accurately documenting customer and patient information, and supporting the seamless workflow of prescription orders. Success in this position requires excellent communication skills, attention to detail, and the ability to meet performance metrics such as call quality, average handle time, and first-call resolution rates. If you thrive in a fast-paced, goal-driven environment and are passionate about providing outstanding customer service in the healthcare industry, this is the role for you. Customer Relationship Management Build and maintain positive relationships with patients and providers, going above and beyond in customer service to handle inquiries, cancellations, and confirmations with a compassionate and service-oriented approach. Communication And Support Efficiently manage a high volume of inbound and outbound communications, including calls and live chat, to confirm orders, schedule deliveries, and address any concerns or questions from patients and providers, ensuring effective and empathetic communication. This involves real-time transcription of detailed notes, timely follow-ups, and appropriately routing escalated calls according to established workflows. Performance Metrics And Quality Assurance Achieve defined daily qualitative and quantitative targets, including specific numbers of outbound calls, inbound calls, chat requests handled, and order transactions completed, while maintaining an exceptional patient-satisfaction rating and adhering to service, productivity, and quality objectives. Resolve Customer Issues And Requests Effectively resolve customer issues, often working collaboratively with pharmacists and pharmacy technicians to deliver customer-centric solutions. We train our team to help them succeed, and everyone on our team helps with our success. Document patient and provider demographics (100-120 per day) How Akina Commits To Supporting You Rewards and recognizes your performance Customer Service Experience Minimum of 1-2 years of experience in a customer service role, preferably in a call center or healthcare setting. Proven ability to accurately document and manage detailed customer and patient information while multitasking in a fast-paced environment. Proficient in using customer relationship management (CRM) systems, phone systems, and Microsoft Office applications (e.g., Word, Excel, Outlook).Medical and Supplementary Benefits: Akina Pharmacy offers two medical plan options with employer premium contributions up to 85%, dental and vision coverage, accident and hospital indemnity, and company paid long term and short-term disability options, available after 30 days of employment.~ Paid Time Off: Take advantage of generous paid time off to recharge, focus on personal priorities, and maintain a healthy work-life balance.~ Paid Holidays: Enjoy six scheduled paid holidays to celebrate and spend quality time with loved ones.~We celebrate diversity and are committed to creating and inclusive environment for all team members. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. Akina Pharmacy accepts applications for this position on a rolling basis.