Group Dining Manager It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Provide exceptional service and personalized experiences to every guest at every time. Terrible Herbst Inc. has a long and rich history of guest service, with an emphasis on providing high-quality hospitality and a deliberately different experience to every customer at a fair price. We look for people to join our team that exemplify our aligned Core Values: Integrity, Passion, Caring, Professionalism and Learning. Terrible Taverns strive to be a valued and special part of our customers' daily lives. The Group Dining Manager is responsible for the overall financial and operational performance of the banquet space and large group sales. They will also assist on the restaurant side as an acting restaurant manager reporting to the General Manager. They are responsible for the ongoing development of their hourly team ensuring that they have a full understanding of WSKY Taverns operational standards, policies and procedures. It is important that the Group Dining Manager can effectively demonstrate these standards, policies and procedures. The Group Dining Manager must help drive sales for large groups in the restaurant, as well as capture bookings for the banquet space using effective selling and relationship building techniques. They will help build a team that provides instant guest recognition and satisfaction, maintain excellent service standards, ability to read and understand gaming reports with self-responsibility for increasing gaming, food and liquor sales while setting and maintaining beverage and comp cost of goods goals. Must be proficient in Toast POS System. Set and manage par levels for all products used. Maintain building appearance, functionality of equipment and compliance with OSHA, Health District and Clark County regulations. Must have a thorough understanding of Gaming Compliance.
Responsibilities:- Helps oversee all facets of gaming, high volume restaurant, and banquet operations
- Implement and uphold all department SOPs and standardized Banquet Event Orders (BEOs)
- Field, contract, design and coordinate all events, including single day full venue buyouts
- Effectively communicate BEOs to General Manager and Executive Chef to ensure successful events
- Meet with prospective and contacted clients for site-visits, walkthroughs, and relationship building
- Collaborating with the Executive Chef and General Manager to execute and create menus for large groups
- Visiting local businesses, hotels, high-rises, etc. to build brand visibility and build relationships
- Monitors hiring, training, and supervising of the FOH team members
- Assisting and directing FOH team in service, beverage preparation, menu creation, and overall guest experience
- Responsible for the fiscal budget, must meet or exceed all budget requirements
Focuses on Guest Experience and ensure every guest receives a deliberately different experience that caters to their needs.
Oversees banquet operations from setup to tear down and assists the Catering Manager as needed
Meets with the Catering team on a weekly basis to understand upcoming events, review budgets and sales goals, and discuss opportunities to drive new business
Responsible for meeting all Health Department, Gaming and TAM regulations and maintain standards throughout the hours of operation
Coaches, counsel and disciplines team members to ensure company standards are met
Understands and becomes the subject matter expert on the Point of Sales system and any other restaurant computer software
Familiar with beverage ordering, setting and maintaining par levels
All other responsibilities given within the scope of the job description
Qualifications:- Must have a high school diploma or equivalent3 to 5 years of F&B management experience in high volume setting
- Open availability, must be able to work all shifts, holidays and weekends
- Working knowledge of general gaming tavern operations, personnel management, food and beverage planning and preparation, purchasing, par levels/daily and monthly inventory, sanitation and health codes and security
- Must have an understanding in Profit and Loss Statements preferred
- Demonstrated ability to manage operating costs in accordance with budgets
- Familiarity with Konami Gaming, restaurant management software and POSMust demonstrate honesty and integrity inside and outside the workplace
Ability to obtain and maintain food handler's certification card, TAM and Non-Gaming CardMust possess computer literacy skillsMust be able to lift 45 lbs.
Excellent leadership skillsMust have a passion for coaching and developing others
Comfortably setting priorities and delegating tasks as needed
Extremely organized and detailed oriented
Strong interpersonal and communication skillsMust strive for a 100% of customer satisfaction
Recruit, interview, hire and train bar staff
Interact with customers to develop loyalty and handle customer concerns
Ensure all licenses are current including health, safety and liquor
Ensure staff follow all food control and safety regulations
Create employee schedules based on expected customer numbers
Ensure bars are profitable by analyzing liquor costs versus sales
Work with liquor vendors to develop new productions or promotions for the bar
Set and maintain standards for safe food handling, cleanliness and safety
Negotiate with vendors, order supplies, manage inventories and budgets
Preferred:
2 to 3 years of Gaming experience preferred3 to 5 years of local Gaming Management experience preferred2 to 4 years of Banquet experience preferred
Supervisory Responsibilities: Dining Group
Travel Requirements: Reliable transportation is required.
Language Skills:
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.
Reasoning Ability:
- Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Certificates, Licenses and Permits:
- Employees must be able to qualify for licenses and permits required for position by federal, state and local regulations.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employees could be exposed to an environment containing unrestricted secondhand tobacco smoke. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
