BDC Representative/ Appointment Setter

What You'll Do: Respond to inbound internet leads, phone calls, and customer inquiries. Make outbound calls to prospective and previous customers. Schedule appointments for customers to visit the dealership. Confirm upcoming appointments and follow up with no-shows. Maintain accurate customer records in the CRM. Work closely with the sales team to ensure a seamless customer experience. Meet daily and monthly appointment goals while delivering exceptional customer service.

Qualifications: Excellent communication and phone skills. Positive attitude and professional demeanor. Customer service or call center experience is preferred but not required. Comfortable using computers and learning CRM software. Strong organizational and time management skills. Reliable, self-motivated, and goal-oriented. Automotive experience is a plus, but we will train the right candidate. Why Join Grayson Hyundai? Competitive hourly pay plus performance bonuses. Consistent full-time schedule (40 hours per week). Paid training. Supportive team environment. Opportunities for growth and advancement within the dealership. If you're driven, enjoy helping customers, and want to earn bonuses based on your performance, apply today and become part of the Grayson Hyundai team!