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Epic MyChart Senior Consultant

deloitteHenrico, VALead L6
Overview: In this Epic MyChart Senior Consultant role, you help design, configure, and optimize Epic MyChart workflows to support clinical and operational needs. You’ll collaborate with clients and cross-functional teams to deploy improvements, from scheduling and e-check-in to telehealth and billing self-service. You’ll translate clinical requirements into practical configurations, manage risks and stakeholder communications, and mentor junior colleagues. This position offers a hands-on, collaborative path with Deloitte’s Project Delivery Model to deliver impactful healthcare IT solutions at scale.
Responsibilities: Configure and optimize Epic MyChart for projects, upgrades, and stabilization, aligning with client workflows Configure capabilities such as appointment scheduling, e-check-in, questionnaires, result release, telehealth, mobile access, and billing self-service Lead build demonstrations and translate clinical needs into system requirements Develop test plans, assist with issue resolution, and support production troubleshooting Manage impacts, risks, dependencies, and stakeholder communications; mentor junior team members and client staff
Key requirements: Active Epic MyChart Certification Experience with Epic MyChart build, implementation and support 3-5 years of hands-on Epic build experience Experience in application workflows, troubleshooting, testing and support Analytical problem-solving, communication and project management skills Understanding of technical documentation and change control processes Bachelor's degree in IT, business, healthcare, or related field; or equivalent experience Ability to travel 10% Limited immigration sponsorship may be available ability to work independently and in a team strong written and verbal communication meticulous attention to detail Epic MyChart build, implementation and support Workflow analysis and optimization Testing and issue resolution
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