Director of Residential Programs

Job Summary: Reporting to the Chief Executive Officer (CEO), the Director of Residential Programs is an executive leadership role responsible for the strategic, operational, and programmatic direction of three distinct residential programs serving youth and young adults. All programs are grounded in a trauma-informed approach. Two are state licensed group foster care homes (Generations I and Crossroads), with Specialized Settings designation* and one is a prevention program that does not require a state license (Generations II). All are primarily funded through public monies (the State and City Department of Human Services), requiring rigorous regulatory compliance, qualitative and quantitative performance benchmarking, and regular reporting. Additionally, there are internal quality requirements and expectations for high quality service and good outcomes for our residents. This is not solely a program management role. It is an executive leadership position requiring strategic thinking, operational discipline, data and financial fluency, regulatory accountability, and the ability to shape and sustain a high-performing, accountable program culture. The Director is a member of Northern's Executive Leadership Team and is expected to contribute to organization-wide strategy, cross-department collaboration, and the ongoing development of Northern's culture, values, and goals — in addition to leading the Residential Programs with rigor, visibility, and genuine ownership of outcomes. The Director supervises the Outcomes Specialists for Generations I and Crossroads, the Case Coordinator for Generations II, and the Residential Support Aide Supervisor, and is responsible for the full supervision structure across all three programs and all shifts (hourly Support Aides provide support for all three programs).Northern's Residential Programs Northern's three residential programs provide high-quality care, effective supportive services, and the safety, permanency, and well-being of children and youth in each of the unique populations we serve. As with all Northern programs, these children and youth are partners in identifying needs, providing support and programming, and setting specific goals and outcomes for themselves and their families. Our programs and services are accessible to all children, youth, and families, with services tailored to meet every need — familial, vocational, behavioral, emotional, physical, cultural, linguistic, educational, sexual identity-based, or intersectional. Generations I This program supports pregnant and parenting young women. Generations I serves adolescents ages 13–21 who are under the care of DHS, either directly or through a Community Umbrella Agency (CUA), and possibly involved in the Juvenile Justice and court systems. Generations II Generations II provides transitional housing for young mothers with up to two young children ages 18-21 who have aged out of the foster care system and are seeking permanent housing upon leaving Northern. Crossroads@Northern serves young people ages 18–21 who are transitioning back into the foster care system. because they did not seek a court-ordered board extension, which would allow them to remain in the system until age 21. With support from this program, these young people are in the process of petitioning the courts to secure a board extension.

Key Responsibilities: Executive & Strategic Leadership The Director functions as a senior leader of Northern Children's Services — not only as head of the Residential Programs — and is expected to:

• Serve as an active, engaged member of Northern's Executive Leadership Team, contributing to organization-wide strategy and decision-making.
• Collaborate meaningfully across all Northern programs and departments, including Behavioral Health, Child Welfare, Quality Assurance, Development/fundraising, Finance, Human Resources, and Youth Safety & Prevention.
• Represent Northern externally with funders, regulatory bodies, community partners, city and state DHS, CUAs, the Philadelphia School District, the courts, and other key stakeholders.
• Demonstrate strong stewardship of resources and sound, well-reasoned decision-making.
• Fundamentally and authentically share Northern's core values and lead the Residential Programs accordingly.
• Model the professional conduct, collaborative spirit, and accountability standards expected of all Northern staff.
• Operational Discipline & Program Oversight Time invested in the programs must translate into verifiable results. Leadership presence, follow-through, and accountability for daily operations are non-negotiable.
• Ensures that all operational basics are consistently maintained across all shifts and all programs: room readiness, facility condition, physical plant monitoring, shift coverage, rounds, inventories, and logs.
• Ensures full shift coverage at all times, with documented strategies for managing call-outs and turnover. Shift reports must be completed on every shift without exception.
• Conducts and documents regular rounds across all residential programs, verifying that required monitoring, safety checks, and compliance tasks are completed.
• Ensures that the physical environment — including all shared spaces, kitchens, resident rooms, and common areas — is maintained to health, safety, and program standards at all times.
• Ensures that all necessary policies, processes, and procedures are in place, consistently implemented, and regularly reviewed.
• Maintains a visible, accountable presence across all programs; does not rely solely on self-reporting by direct reports as evidence of compliance or completion.
• Understands the need to operate programs as business units undergirded by solid budgeting, spending, compliance, and measurable results.
• Resident Safety & Compliance — Non-Negotiables Because the Residential Programs serve vulnerable youth, leadership accountability is directly tied to resident safety. The following are non-negotiable expectations:
• Medication administration and documentation must be accurate, complete, and timely. Client signatures for medication refusals must be obtained and documented on every shift without exception.
• Safe sleep protocols must be enforced consistently on every shift across all programs, with documented verification.
• Shift coverage must be maintained at all times; unattended shifts and any falsification or omission of documentation must be addressed immediately through supervision and corrective action.
• All required safety checks and monitoring activities must be documented and reviewable.
• No personal email accounts may be used for confidential or HIPAA-related work communications.
• Regulatory Compliance & Incident Reporting Regulatory compliance is a core leadership responsibility, not a delegable administrative task. Missed deadlines and unfiled reports carry consequences for the organization and the people it serves.
• Ensures full compliance with all applicable city and state regulations, licensing requirements, and Specialized Settings certification standards at all times.
• Ensures all internal Incident Reports are completed accurately and submitted within required timeframes.
• Ensures all external and state-mandated reports — including HCSIS (Health Care Services Information System) — are submitted on time and in full, without exception.
• Takes personal accountability for knowing reporting deadlines and ensuring they are met. If access or system barriers arise, immediately escalates in writing to IT and the CEO so that no deadline is missed.
• Proactively monitors compliance calendars and does not wait for audit findings to identify gaps.